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Implementation Coordinator 6-month FTC

3 months ago

Chippendale, New South Wales, Australia Vontier Full time

JOB DESCRIPTION
This role will manage the implementation of incoming orders, demonstrating value to customers throughout the
process. You will also maintain high standards and timely communication with cross functions teams.
Responsibilities and Duties

  • Primary ownership for TN and Partner software platform setup and configuration.
  • Create and configure platform users and vehicles.
  • Administer hardware, software, and configuration tools.
  • Execute tasks to support successful implementation of orders aligned installation requirements.
  • Process incoming orders to a high degree of accuracy.
  • Use, create and manage required documentation and maintain customer records.
  • Work closely with different teams (Internal and external) and build strong relationships.
  • Understand customer needs, requirements set out by Pre-Sales Eng / Sales and ensure desired outcomes are
achieved.

  • Understand customer requirements and deliver value to customer solutions.
  • Promote Vision, Mission and KPIs as set.
  • Promote and drive a passionate customer driven culture by ensuring a strong focus on design, delivery, and
execution.

  • Maintain knowledge and be aware of best practice in own discipline.
  • Engage with key stakeholders and customers to understand their level of satisfaction and ensuring it's kept at a
high level.

  • Maintain positive relations between colleagues and communicate key information to the team. Work with others
in an open and collaborative manner

  • Strong written and verbal communication skills, with the ability to communicate effectively at all levels.
  • Strong communication skills
  • Experience in working with SAP would be an advantage.
  • Passionate in customer service and relationship building.
  • Experience providing hardware, software and/or services
  • Proven success in collaborating with cross-functional teams.
  • Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.
  • Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful
working relationships.

  • Working knowledge of GPS & fleet management technology a bonus but not necessary