Ecosystems Coordinator

**Tech Council of Australia**

The Tech Council of Australia (TCA) is Australia’s peak industry body for the tech sector. The TCA comprises the full spectrum of tech companies and tech adopters, providing a trusted voice for Australia's technology industry. We aim to advise and engage with Australian governments, businesses, and the wider community to help support the ongoing creation, development, and adoption of technology across industries. The Australian tech sector is a pillar of the Australian economy, contributing $167 billion to GDP per annum and employing over 860,000 people. This makes the tech sector equivalent to Australia’s third largest industry, behind mining and banking, and Australia’s seventh largest employing sector.

**Mission of role**

**Desirable requirements**

This role is ideal for someone a couple of years into their administration, or customer services career. Someone who is enthusiastic about exceeding member expectations and is keen to make an impact on shaping Australia's digital future - imagine the possibilities
- **Strong Administrative Skills**: Excellent organisational and multitasking abilities, with a keen eye for detail in managing correspondence, agreements, and general inquiries.
- **Proficiency in CRM Systems**: Experience with CRM platforms to maintain accurate member and partner records, track interactions, and generate reports.
- **Customer Service Orientation**: Strong interpersonal skills with the ability to provide excellent support to members, respond to inquiries professionally, and build positive relationships.
- **Experience in Membership Management**: Proven experience managing membership databases, member onboarding, and renewals.
- **Communication Skills**: Strong written and verbal communication skills to effectively handle correspondence and engage with members and partners.
- **Problem-Solving Ability**: Capable of addressing member concerns, resolving issues promptly, and ensuring member satisfaction.
- **Team Collaboration**: Ability to work collaboratively with different teams, such as policy, events, and programs, to support overall organisational goals.
- **Tech Savvy**: Comfortable using various software and tools for membership management, data entry, and communication.
- **Adaptability and Flexibility**: Ability to adapt to changing priorities and support new initiatives as needed.

**- Confidentiality and Integrity**: Ability to handle sensitive information discreetly and maintain high ethical standards. - **Knowledge of the Tech Industry** (Desirable but not essential): Familiarity with the tech industry and understanding of the challenges and opportunities facing tech companies.
- **University qualifications** in a relevant area such as business, arts, marketing, or communications.

**Remuneration and conditions of employment**
- Remuneration including superannuation: $78,050
- Additional benefits including salary sacrificing benefits, monthly phone allowance and training budget
- Position is a permanent role, with a six-month probation period
- Flexible work-from-home arrangements are available, but at least 3 days per week must be in the office.
- Position based in Sydney

Pay: $75,000.00 - $78,050.00 per year

Work Location: Hybrid remote in Chippendale, NSW 2008