Customer Care Officer

1 week ago

Heidelberg, Victoria, Australia Healius Full time

.

We are one of the Australia's leading healthcare companies Full time permanent position based in Heidelberg, Victoria Competitive salary

At Healius, we are proud to be one of Australia's leading healthcare companies. We care about providing high quality, easily accessible and affordable healthcare services, including diagnostic imaging and pathology, to our patients and their referring practitioners across the country. Our diverse team of more than 10,500 healthcare professionals are passionate about applying their knowledge and expertise to deliver world-class health services to the people in our communities

Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics, and oncology to an extensive network of public and private hospitals and community referrers across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.

Key responsibilities:

Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries. Assist with marketing related tasks. Assist with various customer care tasks with the focus being on teamwork. Answer phones and triage calls for distribution to appropriate team members. Maintain patient confidentiality in accordance with privacy legislation. Maintain accurate documentation and records. Manage time effectively and prioritise work within established routines, methods, and procedures. Work cooperatively as part of the customer care team and wider Genomic Diagnostics team.

About you

To be successful in this role, you will be a self-motivated people leader with excellent interpersonal skills. You will also demonstrate:

Ability to multitask in a fast-paced environment. Strong problem-solving skills would be an advantage. Proficient computer skills, excellent attention to detail. Familiarity with medical terminology would be an advantage. Have sound communication skills and show patient empathy.

Benefits and Wellbeing

As part of working for Healius Ltd., you will have access to a range of benefits including:

· A marketplace of exclusive discounts and vouchers from leading Australian and online retailers

· Corporate health insurance discounts, banking benefits and novated leasing consultations.

· An e-learning platform with access to a library of courses and learning paths.

· An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.

· Fitness Passport – access fitness centres across Australia at a subsidised rate

· Career growth opportunities across the national Healius network

· Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

Right to Work, Background Checks and Clearances

You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and Immunisation

Healius is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

  • Customer Care Officer

    1 week ago

    Heidelberg, Victoria, Australia Healius Full time

    Customer Care Officer- .Customer Care Officer We are one of the Australia's leading healthcare companies Fixed Term Contraact 12 months with view to extension Competitive salary ,based in Heidelberg, Victoria Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health,...

  • Customer Care Officer

    1 week ago

    Heidelberg, Victoria, Australia Laverty Pathology Full time

    Customer Care Officer:Job reference: #3657Brand:Healius PathologyLocation: 460 Lower Heidelberg, Heidelberg VIC 3084 (Genetic Laboratory)Work type: Full Time (Permanent) hours per weekAbout us**Healius Pathology is part of Healius' Pathology division, one of Australia's leading providers of private medical laboratory and pathology services. We operate about...

  • Customer Care Officer

    1 week ago

    Heidelberg, Victoria, Australia Healius Full time

    Date:30 May 2024Location: Heildelberg, Victoria, AU, 3084Company:Healius We are one of the Australia's leading healthcare companies Full time permanent position based in Heidelberg, Victoria Competitive salaryGenomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health,...

  • Vics Optimal Care Summits Research Offic

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time

    Fixed term, part time 4 days per week or full time role:Heidelberg location with hybrid working:- Approximately $98,000 base + salary packaging + super (pro-rata for part time) - equivalent depending on EBAAre you passionate about improving cancer patient outcomes, reviewing evidence, analysing cancer datasets, supporting cancer services improvement,...

  • Home Care Worker

    1 week ago

    Heidelberg, Victoria, Australia KinCare Full time

    Job Description:We are looking for passionate care workers to join the KinCare family in the Heidelberg 3084 area With KinCare you will be supporting the most vulnerable individuals in our communities to remain in their homes and stay close to their families. Loyalty bonus at 3, 6 and 12 months T&Cs apply Fully paid First Aid and CPR provided Paid travel...

  • Administrative Officer

    1 week ago

    Heidelberg, Victoria, Australia Mercy Health Full time

    ABOUT THE ROLE:Summary of the role:We are currently seeking a friendly, customer focussed Admin Officer to join our Patient Services Team in the combined roles of Cashier and Main Reception at Mercy Hospital for Women located in Heidelberg, Vic. You will be working in a customer centric environment with a friendly and supportive team. Part Time Fixed Term ...

  • Allocation Officer

    1 week ago

    Heidelberg, Victoria, Australia Mercy Health Full time

    ABOUT THE ROLE: Join the friendly and committed Allocation team at Mercy Hospital for Women Heidelberg. You will work closely with the Hospital Coordinators allocate a coordinate rostered nursing shifts. Coordinate the placement of nurses and midwives to shifts Liaise with ANUM's to highlight and rectify staffing needs Establish and maintain effective work...

  • Home Care Worker

    1 week ago

    Heidelberg, Victoria, Australia KinCare Full time

    Job Description:We are looking for incredible and dedicated humans to join the KinCare family in the Heidelberg 3084 area. Do you love to support the elderly who wish to remain in their homes for longer?This is a wonderful opportunity to meet people and listen to their stories. You'll be helping with personal care, social services such as organising outings...

  • Personal Care Worker

    1 week ago

    Heidelberg, Victoria, Australia NurseU Pty Ltd Full time

    Calling all carer's - We are hiringMelbourne - Northern/Eastern Suburbs: Casual Great clients, excellent salary Shifts available across all Melbourne North and Eastern Suburbs 24 hours a day, 7 days per week shift availability Broaden your expertise and experience across a wide range of specialties Create the perfect worklife balance where you can choose...

  • Administrative Officer

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time

    Administration Officer (Grade 2) - Secure Extended Care Unit, MHD- JOB SHARE Opportunity:- 16 hrs per week (Thu Fri):- Classification: YC89 (Grade EFT:- Austin Hospital, HeidelbergAustin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin...

  • Administration Officer

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time

    Casual position available- Heidelberg locations, with rotational shifts:Starting at $29.57/hr + casual loading + superAustin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce...

  • Operations Manager

    1 week ago

    Heidelberg, Victoria, Australia Arete Care Full time

    Who we are At Aretecare, we are dedicated to providing highquality services and support to individuals with disabilities, enabling them to lead fulfilling and independent lives. We are a leading organization in the disability services sector, committed to delivering excellence in all aspects of our work.About the Role The SIL Operations Manager is a key role...

  • Disability Support Worker

    1 week ago

    Heidelberg, Victoria, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Disability Support Worker

    1 week ago

    Heidelberg, Victoria, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Administration Officer

    1 week ago

    Heidelberg, Victoria, Australia Mercy Health Australia Full time

    Employment Type: Permanent Full-Time/Part-TimeHours: up to 40 per weekClassification: Management and Admin OfficerLocation: Mercy Hospital for Women HeidelbergApplication: Please upload Resume and Cover LetterContact: Dieter Cremen / Sarah Edwards,/Surgical Access Managers:Where there's life, there's Mercy.Where there's care, there's You.Through the battles...

  • Administrative Officer

    1 week ago

    Heidelberg, Victoria, Australia Mercy Health Full time

    ABOUT THE ROLE:Summary of the role:We are looking for a friendly professional Admin Officer with strong admin and customer service experience to join our Referral Management Centre team located in our Outpatients Department, working within an existing solid team environment at Mercy Hospital for Women, Heidelberg. Fixed Term Part-Time Position: Mon, Wed,...

  • Project Officer

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time

    Project Officer HS4 or Research Nurse Level - Olivia Newton-John Cancer & Wellness Centre Fixed-Term Part-Time (12 months)Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce...

  • Administrative Officers

    1 week ago

    Heidelberg, Victoria, Australia Austin Health Full time

    Administrative Officer - Mental Health Division, Austin campus and Burgundy Street Office- Permanent, Full-time position:- Mon-Fri with monthly ADO):- Classification YC89 (Grade 2 Admin)Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and...

  • Accommodation Services Manager

    1 week ago

    Heidelberg, Victoria, Australia Claro Aged Care and Disability Services Full time

    Who we are:We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and ClaroClaro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to...

  • Administrative Officer

    1 week ago

    Heidelberg, Victoria, Australia Mercy Health Full time

    Casual roles available - day, afternoon, evening and night shifts including weekends and public holidays No set roster flexibility at short notice This position covers planned and unplanned leave throughout the hospital's administrative staff.ABOUT THE ROLE:Summary of the role:The Casual Administrative Officer performs an integral role in the functioning of...