Operations Manager

1 week ago

Heidelberg, Victoria, Australia Arete Care Full time

Who we are

  • At Aretecare, we are dedicated to providing highquality services and support to individuals with disabilities, enabling them to lead fulfilling and independent lives. We are a leading organization in the disability services sector, committed to delivering excellence in all aspects of our work.

About the Role

  • The SIL Operations Manager is a key role that has responsibility for the provision of highquality personcentered service. The role oversees the daytoday operations of Arete Care services in line with the NDIS Quality and Safeguarding Framework. The role is expected to meet a range of outcomes and deliverables which align with Arete Care's strategic plan to achieve its business goals and build a strong and sustainable organization.

Essential Criteria

  • A proven leader having worked within a complex environment
  • Experience with continuous business improvement
  • Ability to educate, advocate and influence internal and external
- stakeholders

  • Demonstrated Contemporary Leadership style
  • Proven ability to manage change and drive forward strategies and objectives in a participant focused environment.
  • Ability to quickly acquire knowledge of relevant local, state and
  • Commonwealth legislation, trends, opportunities
  • Excellent interpersonal and communication (verbal and written) skills including experience with Microsoft Office products.
  • Demonstrated competence in managing priorities to meet business planning and statutory requirements.
  • Proven program / project management skills
  • High level presentation and communication skills.
  • Degree qualifications in Healthcare/Disability, Business or related disciplines.

Desirable

  • NDIS / Disability sector exposure.
  • Project / Change Management qualification
  • Experience with procurement, tendering and general supplier management processes
  • Experience leading teams (direct, indirect or project leadership)
  • Tasks and Responsibilities
  • Overall management of SIL operations of Arete Care Services.
  • Deliver organizational improvement alongside the Executive Team in the pathway of support across Arete Care Services
  • Review and centralize operational processes and protocols throughout Arete Care's 10 Accommodations.
  • Ensure the provision of timely and participant focused services to internal and external participants
  • Drive operational sustainability in accordance with Arete Care's Strategic Plan
  • Design and implement the service strategy to enable personcentered support ensuring Governance, Quality and alignment with NDIS plans
  • Use financial analysis to derive insights to make informed decisions for better business outcomes
  • Ensure financial and nonfinancial KPI's are monitored, met, and where required corrective measures are implemented
  • Operationalize new sites in accordance with Arete Care's Strategic Objectives of Sustainable Growth
  • Consults with Operations team and provides expertise and input toward implementing quality standards and best practice across all services.
  • Oversight and creation of policy, systems and processes for the Operational Service Delivery functions of Arete Care Services encompassing Supported Independent Living Services; Community Participation, CSP & Health Support Services.
  • Implement and drive the adherence of protocols and practices in partnership with the Executive Manager of Business Optimization, Executive Manager of Growth and the Executive Manager People & Culture Business Partner as necessary
  • Take a handson approach in creating a culture of highquality standards and participant care.
  • Oversee continuous improvement opportunities from the NDIS and ACIS accreditation standards.
  • Prepare reporting and insights analysis required for the Board Quality and Safeguards Committee
  • Oversee the implementation of participant plans and services in compliance with NDIS Commission Quality and Safeguards Practices
  • Pursue bestpractice and innovative approaches to quality support
  • Ensure Arete Care services comply with relevant legislation and associated standards including NDIS and ACIS Certification
  • Work alongside the Executive Manager Business optimization to review, design and implement participant focused and administrative systems to improve efficiency and effectiveness
  • Ensure legislative compliance in relation to service delivery and ensure service targets are met
  • Oversee the internal and external audits and compliance activities in area of responsibility
  • Ensure completion and compliance with all internal and external audit bodies.
  • Provide timely and accurate technical advice and reports to the Director within the areas of functional responsibility
-
BENEFITS:

  • Company Motor Vehicle
  • Company Fuel Card
  • Company Mobile Phone & Laptop

Salary:
Up to $125,000.00 per year

Benefits:

  • Company car

Schedule:

  • 8 hour shift

Ability to Relocate:

  • Heidelberg,

VIC:
Relocate before starting work (required)

Work Location:
In person

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