Current jobs related to Customer Care Officer - Heidelberg, Victoria - Healius
-
Residential InReach Medical Officer
2 weeks ago
Heidelberg, Victoria, Australia Austin Health Full timeAbout Austin HealthAustin Health is a leading provider of tertiary healthcare services, health professional education, and research across three campuses in the Northeast of Melbourne and state-wide. Our organization is committed to delivering high-quality patient care and advancing the health and wellbeing of our community.About the DepartmentThe Continuing...
-
Administrative Assistant
3 days ago
Heidelberg, Victoria, Australia Ramsay Health Care Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Administrative Clerk to join our Front Office team at Warringal Private Hospital. As an Administrative Clerk, you will be responsible for providing exceptional customer service to patients, visitors, and staff, while ensuring the smooth operation of the Front Office and Business Office...
-
Neonatal Care Specialist
1 week ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleWe are seeking a dedicated and passionate Neonatal Care Specialist to join our team at Mercy Hospital for Women. As a Neonatal Care Specialist, you will be responsible for providing high-quality care to newborns and their families in our Neonatal Intensive Care Unit (NICU).Key ResponsibilitiesProvide direct patient care to newborns born from 22...
-
Administrative Support Officer
4 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesProvide administrative support to the clinical teams, ensuring seamless day-to-day operations.Offer exceptional customer...
-
Administrative Officer
1 day ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesFinalize Mercy Hospital for Women referrals and create first appointments for Obstetrics, Physicians, and Gynaecology...
-
Administrative Officer
4 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the OpportunityWe are seeking a highly skilled and compassionate Administrative Officer to join our team at Mercy Health. As a key member of our Outpatient Department, you will play a vital role in providing exceptional patient-centred care.Key ResponsibilitiesMeet and greet patients on Level 3, providing a warm and welcoming experience.Answer phone...
-
Administrative Officer
4 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesFinalize Mercy Hospital for Women referrals and create first appointments for Obstetrics, Physicians, and Gynaecology...
-
Administrative Officer
1 day ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesFinalise Mercy Hospital for Women referrals and create first appointments for Obstetrics, Physicians, and Gynaecology...
-
Administrative Support Officer
1 week ago
Heidelberg, Victoria, Australia Austin Health Full timeAbout the RoleWe are seeking an experienced Administrative Support Officer to join our team at Austin Health. As an Administrative Support Officer, you will play a vital role in providing administrative support to our Mental Health Division.Key ResponsibilitiesProvide administrative support to a team of professionals, including developing relationships...
-
Administrative Officer
3 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleWe are seeking an experienced and compassionate Administrative Officer to join our team at Mercy Hospital for Women Heidelberg. As a key member of our Patient Services team, you will play a vital role in ensuring the smooth operation of our Level 5 ward.Key ResponsibilitiesMeet and greet visitors, discharge patients, and provide administrative...
-
Administrative Officer
1 week ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full time{"title": "Administrative Officer - Ward 5", "subtitle": "Make a meaningful difference in people's lives", "content": "We're seeking an experienced Administrative Officer to join our team at Mercy Hospital for Women Heidelberg. As a key member of our Patient Services team, you will be responsible for providing administrative support to the Level 5 clinical...
-
Administrative Officer
2 weeks ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeJob SummaryMercy Hospitals Victoria Ltd is seeking a highly skilled and compassionate Administrative Officer to join our team in the Outpatient Department. As an Administrative Officer, you will play a vital role in providing exceptional patient-centred care and supporting our clinical teams.Key ResponsibilitiesMeet and greet patients on Level 3, providing a...
-
Customer Service Representative
3 days ago
Heidelberg, Victoria, Australia Healius Full timeAbout the RoleWe are seeking a highly motivated individual to join our passionate and engaged team at Healius. As a key member of our team, you will be responsible for:Providing exceptional customer service to our collectors, patients, doctors, and medical centersBooking home visits and handling calls in a fast-paced call center environmentPerforming...
-
Administrative Officer Grade 2
2 weeks ago
Heidelberg, Victoria, Australia Austin Health Full timeAbout the RoleWe are seeking an experienced Administrative Support Officer to join our team at Austin Health. As an Administrative Support Officer, you will play a vital role in providing administrative and clerical support to our Mental Health Division.Key ResponsibilitiesProvide administrative support to a team of professionals, including developing...
-
Administrative Officer
3 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the OpportunityWe are seeking an experienced and compassionate Administrative Officer to join our team at Mercy Hospital for Women Heidelberg. As a key member of our Patient Services team, you will play a vital role in ensuring the smooth operation of our Level 5 ward.As an Administrative Officer, you will be responsible for meeting and greeting...
-
Customer Service Representative
2 weeks ago
Heidelberg, Victoria, Australia Healius Full timeAbout HealiusHealius is a leading healthcare organization committed to delivering high-quality diagnostic results and supporting practitioners across Victoria.About the RoleWe are seeking a skilled Customer Service Representative to join our team on a part-time basis in our Call Centre based in Heidelberg. As a valued member of our team, you will be...
-
Administrative Officer
1 week ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesFinalize Mercy Hospital for Women referrals and create first appointments for Obstetrics, Physicians, and Gynaecology...
-
Administrative Officer
6 days ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleThe Administrative Officer plays a vital role in the functioning of Mercy Hospital for Women, providing exceptional customer service and administrative support to the clinical areas across the hospital.Key ResponsibilitiesFinalize Mercy Hospital for Women referrals and create first appointments for Obstetrics, Physicians, and Gynaecology...
-
Customer Service Representative
1 week ago
Heidelberg, Victoria, Australia Healius Full timeAbout the RoleWe are seeking a highly motivated individual to join our team as a Clerk at Healius. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, doctors, and medical centers.Your Key ResponsibilitiesRespond to calls from our collectors in the field and address questions related to test...
-
Administrative Officer
1 day ago
Heidelberg, Victoria, Australia Mercy Hospitals Victoria Ltd Full timeAbout the RoleWe are seeking an experienced and compassionate Administrative Officer to join our team at Mercy Hospital for Women Heidelberg. As a key member of our Patient Services team, you will be responsible for providing administrative support to the Level 5 clinical team, meeting and greeting visitors, and discharging patients.Key...
Customer Care Officer
3 months ago
Date:30 May 2024
Location:
Heildelberg, Victoria, AU, 3084
Company:
Healius
- We are one of the Australia's leading healthcare companies
- Full time permanent position based in Heidelberg, Victoria
- Competitive salary
We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics, and oncology to an extensive network of public and private hospitals and community referrers across Australia.
Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.Key responsibilities:
- Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
- Assist with marketing related tasks.
- Assist with various customer care tasks with the focus being on teamwork.
- Answer phones and triage calls for distribution to appropriate team members.
- Maintain patient confidentiality in accordance with privacy legislation.
- Maintain accurate documentation and records.
- Manage time effectively and prioritise work within established routines, methods, and procedures.
- Work cooperatively as part of the customer care team and wider Genomic Diagnostics team.
About you
To be successful in this role, you will be a self-motivated people leader with excellent interpersonal skills
You will also demonstrate:
- Ability to multitask in a fastpaced environment.
- Strong problemsolving skills would be an advantage.
- Proficient computer skills, excellent attention to detail.
- Familiarity with medical terminology would be an advantage.
- Have sound communication skills and show patient empathy.
Benefits and Wellbeing
As part of working for Healius Ltd.
, you will have access to a range of benefits including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An elearning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the national Healius network
- Being a part of a large ASXlisted organization focused on delivering positive outcomes to all Australians
Right to Work, Background Checks and Clearances
You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work.
Vaccines and Immunisation
Healius is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases.
Our Commitment to Diversity and Inclusion
Healius is an equal opportunity employer committed to creating an inclusive workplace.
We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work.
We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.How To Apply
- **We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.