Administrative Officer

1 week ago

Heidelberg, Victoria, Australia Mercy Health Full time

ABOUT THE ROLE:

Summary of the role:

We are currently seeking a friendly, customer focussed Admin Officer to join our Patient Services Team in the combined roles of Cashier and Main Reception at Mercy Hospital for Women located in Heidelberg, Vic.

You will be working in a customer centric environment with a friendly and supportive team.

  • Part Time Fixed Term 31 May to 23 October 2024 (training to commence from 6 May)
  • 6 shifts per fortnight:
  • Main Reception 3 shifts per fortnight Friday, Saturday & Sunday :
  • Engage with patients, visitors and colleagues in a friendly and approachable manner
  • Calling Emergency Codes / Paging Doctors
  • Answering / transferring calls
  • Attending to daily incoming / outgoing mail
  • General admin tasks supporting Patient Services.
  • Cashiers Office 3 shifts per fortnight Mon, Tuesday & Wednesday, :
  • Responsible for the timely and accurate receipting, reconciliation and allocation of monies received across multiple systems with professionalism and accuracy
  • Distribute student and parent swipe access cards
  • Acute Care Certificates
  • Establish patient payment plans
  • Petty Cash / Banking
  • Contacting patients and taking payment for excesses, bed fees, copayments
  • To provide support to other team members and actively participate in key activities of Mercy Hospital for Women
  • Provide a high level of customer service

ABOUT YOU:

  • Excellent communication skills with clear articulation and attention to detail
  • Exceptional customer service and interpersonal skills
  • Previous administration experience in the health industry desirable
  • Working knowledge of iPM desirable
  • Demonstrated ability to work effectively as part of a team and individually
  • Ability to maintain confidentiality, uphold patient and staff privacy, and operate with a high level of integrity and professionalism
  • Reliable, flexible and display a positive manner to change

ABOUT US:

  • Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.
  • Mercy Health is a Catholic organisation grounded in a 2,000year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
  • Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

  • Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a notforprofit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do.

We pride ourselves on:
- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

WHAT YOU WILL NEED:

  • Proof of vaccination status consistent with public health orders and with Mercy Health's policy (includes but is not limited to COVID19 and seasonal influenza vaccination compliance requirement).
  • If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

Contact Details

  • Jo Doig, Team Leader Inpatients
Ms Jo Doig

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