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Japanese Speaking Customer Service Representative

3 months ago

Melbourne, Victoria, Australia Corporation Service Company Full time

Title: Client Service Partner

Location: Melbourne

Working Hours: Monday to Friday - 9am - 5.30pm

Hybrid

As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

Some of the things you will be doing:


• Building and maintaining client relationships by providing excellent customer service to both internal and external clients


• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)


• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands


• Taking and fulfilling orders, partnering with our clients to become their trusted advisor


• Identifying new revenue opportunities/enhancements to product offerings


• Cooperatively work with Service Support teams to complete internal and external customer orders


• Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting


• Understanding and communicating Industry changes and new product offerings to clients


• Research and analysis of customer data


• Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?


• Must be fluent in English and Japanese


• Experience in a similar customer service-orientated role is advantageous


• Outstanding written and verbal communication skills


• Strong Microsoft Office skills including MS Excel, Word and Outlook


• Ability to work independently as well as on a team


• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment


• Previous experience in producing quality results with high attention to detail


• Ability to be direct, open, and honest when dealing with customers and co-workers

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