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Japanese Sports Betting Operations Expert

2 months ago


Melbourne, Victoria, Australia Yolo Group Full time

Yolo Group is at the forefront of innovation in the realms of gaming, fintech, blockchain, and beyond. With a commitment to placing the customer at the heart of our universe, we serve millions of users globally through a diverse array of engaging, swift, and equitable products and services. Our dynamic team of over 900 Yoloers, representing more than 60 nationalities, embodies a disruptive spirit coupled with a relentless drive to elevate our offerings.

Position Overview

As our Sportsbook division expands, we are seeking a Japanese Sportsbet Operations Specialist who possesses a strong passion for sports, excels in providing exceptional service, and demonstrates effective problem-solving skills.

Being part of our organization means joining a youthful, international, and fast-paced iGaming and technology company that provides an ideal environment for individuals eager to contribute to organizational growth while embracing responsibilities. It also promises a vibrant and enjoyable workplace.

Your Responsibilities

  • Enhance customer satisfaction by ensuring the website navigation is intuitive and tailored for Japanese users;
  • Oversee customer account management, including settlements and bonuses;
  • Provide second-level support to Customer Experience Agents;
  • Monitor and manage the Japanese market, including site operations and promotional activities;
  • Engage in offer management tasks;
  • Handle Sportsbet-specific live incidents for Japan, as necessary;
  • Collaborate directly with Japanese commercial and marketing teams to refine customer experiences for both new and existing clients.

Ideal Candidate Profile

  • A minimum of 1 year of experience in a B2B Sales / Account Executive or Customer Service role, preferably within the Media & Entertainment sector.
  • Proficient in casino operations, Japanese language, Excel, communication, and cryptocurrency.
  • Adept at devising innovative solutions to challenges.
  • Strong networking and relationship-building capabilities.
  • Meticulous attention to detail, delivering high-quality work.

What We Offer

  • Opportunities within a company recognized for its strong performance history.
  • Flexible working arrangements.
  • A fantastic organizational culture.