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Customer Advisor

3 months ago

Adelaide, South Australia Allianz Australia Full time

CUSTOMER ADVISOR | ADELAIDE, SA


At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.


We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.


We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

The role


The primary purpose of this role is to assist in the delivery of Customer and Operations and cost effective claims management for Allianz GI Claims.


You will be responsible for

  • Acting as a technical referral point for claims staff and assist in the development of technical claims knowledge.
  • Acting as an escalation point for technical advice and disputes.
  • Identifying trends through technical complaints escalation handling to drive improvement in customer and business outcomes.
  • Supporting the execution of the Quality Assurance Framework, delivering training needs at an individual and team level in consultation with the manager.
  • Management of a portfolio of claims and positively influence claims cost outcomes through commercial decision making that is in the best interest of Allianz and the customer.
  • Oversee the delivery of on boarding of new Claims Service Consultants and maintenance of processes and procedures.
  • Oversee coaching, upskilling, and providing feedback to the team.
  • Review aged claims to support portfolio health.

About you

  • Experience in claims assessment / management role for a complex, matrixed general insurance organisation.
  • High level knowledge and understanding of motor claims products.
  • Ability to plan and prioritise effectively, organise tasks and manage competing priorities and demands.
  • Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration, and communication to foster commitment and participation.
  • Actively works toward discovering and addressing the need for products and services among organisational members and stakeholders, client groups, and the general public and implements service delivery improvement action plans in compliance with organisational standards.
  • Demonstrated experience in leading, coaching and developing a claims team at a technical level.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

What's on offer

  • Be part of a team that's openminded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 ondemand learning resources and programs, to support you in taking control of your career development.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and wellbeing.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.

We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.


Adjustments and support
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Job Level:

Entry Level

Location:

  • Adelaide, SA, AU, 5000
    Area of Expertise:
Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

42034

Position Cluster:

Non-Executive