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Technical Advisor
2 months ago
The Opportunity
We are seeking a highly skilled Technical Advisor to join our team in Adelaide. As a Technical Advisor, you will play a critical role in providing practical guidance and coaching to team members, ensuring the delivery of high-level customer experience.
Your Responsibilities
- Provide technical expertise and guidance to team members on claims decisions, compensation payments, and liability determination.
- Work within the legislative and regulatory environment to optimize outcomes for all stakeholders.
- Apply sound risk management principles to ensure compliance and robust decision-making.
- Participate in employer claims reviews and provide technical support.
- Collaborate with our Project Office to develop and update business processes.
About You
- You will have a minimum of 2 years' experience working within the workers' compensation industry.
- You will possess strong technical experience in workers' compensation claims and have experience coaching and mentoring team members.
- You will have a demonstrated understanding and application of the Return to Work Act 2014 and associated regulations.
- You will have expertise in at least one area of claims management or a technical specialist background.
What We Offer
- A vibrant, collaborative, and innovative team culture.
- Great work-life balance and flexibility with the opportunity to work from home.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our RewardsHub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access to LinkedIn Learning - 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave plus super.
We Stand Together as Equals
EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, and we are committed to supporting our employees through professional development and generous employee benefits.
