Current jobs related to Mid-market Customer Success Manager - Australia Plains - AutogenAI

  • Mid-market Customer Success Manager

    4 months ago

    Australia Plains AutogenAI Full time

    AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Mid-Market team. You will play a key role in managing, engaging, growing, and renewing our Mid-Market customers. You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in...

  • Customer Success Manager

    3 weeks ago

    Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction and delight.Key...

  • Business Development Manager

    3 weeks ago

    Australia Vocus Communications Full time

    About the RoleVocus Communications is seeking a highly skilled Business Development Manager to join our team in Queensland. As a Business Development Manager, you will play a critical role in driving the growth and success of our business in the mid-market segment.Key ResponsibilitiesBusiness Development: Identify and pursue new business opportunities to...

  • Enterprise Customer Success Manager

    3 weeks ago

    Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for ensuring our customers achieve their goals and objectives through our software platform.Key ResponsibilitiesAccount ManagementManage a portfolio...

  • Customer Success Manager

    1 week ago

    Australia Crypto Recruit Full time

    Crypto RecruitAbout the RoleThis is an exciting opportunity to join one of the largest blockchain development companies in the world as a Customer Success Manager. The company is building out household name applications across finance, DeFi, NFTs, and general Blockchain SaaS solutions. As a Customer Success Manager, you will be responsible for developing and...

  • Customer Success Manager

    3 weeks ago

    Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for Direct-to-Consumer (D2C) brands. We are dedicated to providing exceptional customer service solutions to our clients in the rapidly evolving e-commerce industry. Our team is passionate about delivering top-notch customer support, helping our clients grow their businesses, and ensuring their...

  • Customer Success Manager

    2 weeks ago

    Australia Supportm8 Full time

    About UsSupport M8 is a leading customer support partner for D2C brands, dedicated to providing exceptional customer service solutions in the rapidly evolving eCommerce industry.We pride ourselves on delivering top-notch customer support, helping our clients grow their businesses, and ensuring their customers have a seamless digital experience.Job...

  • Enterprise Customer Success Manager

    3 weeks ago

    Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Tbwa Chiat/Day Inc. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our products by our enterprise customers.Key ResponsibilitiesCustomer Onboarding: You will be responsible...

  • Customer Success Manager

    3 months ago

    Australia Plains LaunchDarkly Full time

    **About the Job**: **Responsibilities**: - Plan and own the successful onboarding and adoption with customers. You will meet with customers late in the sales cycle in order to define strategic and technical deliverables and outcome. You will collaborate on a prescriptive success plan that will maximize their time-to-value with LaunchDarkly. - Couple...

  • Enterprise Customer Success Manager

    3 weeks ago

    Australia Tbwa ChiatDay Inc Full time

    About the RoleThe Customer Success Manager will play a critical role in driving business growth and customer satisfaction at Tbwa Chiat/Day Inc. This individual will be responsible for developing and executing strategies to ensure customer success, identify new business opportunities, and build strong relationships with key stakeholders.Key...

  • Manager of Scaled Customer Success

    2 weeks ago

    Australia AirTree Ventures Pty Full time

    About the RoleWe are seeking a highly skilled and experienced Manager of Scaled Customer Success to join our team at AirTree Ventures Pty. As a key member of our customer success organization, you will be responsible for leading a team that drives customer satisfaction and retention across our global customer base.Key ResponsibilitiesTeam Leadership: Lead a...

  • Customer Success Director

    1 week ago

    Australia Salesforce, Inc. Full time

    Lead Customer Success Team to Drive Growth and RetentionSlack is on a mission to simplify, enhance, and boost productivity in the workplace. Our culture is the guiding force behind how we work together and with our customers. If you're eager to build something greater than yourself and collaborate with dedicated and dynamic professionals, Slack might be the...

  • Customer Success Manager

    1 week ago

    Australia Trintech, Inc. Full time

    Customer Success ManagerTrintech, Inc. is seeking a highly motivated and results-driven individual to join our Customer Success team. As a Customer Success Manager, you will play a key role in driving product adoption, building trusted advisor relationships with assigned customer accounts, and increasing customer satisfaction and retention.Key...

  • Customer Success Manager

    1 week ago

    Australia AirTree Ventures Pty Full time

    About the RoleWe're seeking a seasoned professional to lead our Scaled Success team, driving customer satisfaction and retention across EMEA, NAMER, and APAC regions. As a Manager, Scaled Success, you'll be responsible for bringing our scaled success strategy to life, managing a global team, and spearheading innovation in process optimization and tech-touch...

  • Customer Success Manager

    2 weeks ago

    Australia Sophos Group Full time

    About UsSophos Group is a global leader in advanced security solutions, dedicated to defeating cyberattacks and protecting organizations from various threats. As a pioneer in the cybersecurity industry, Sophos Group defends over 600,000 organizations and 100 million users worldwide, leveraging its expertise in endpoint, network, email, and cloud security...

  • Customer Success Manager

    3 weeks ago

    Australia Splunk Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Splunk Inc. as a Splunk Customer Success Executive. This is an exciting opportunity to drive customer value and growth while working with a talented team of professionals.Key ResponsibilitiesLead Customer Engagements: Develop and execute strategic plans to achieve...

  • Customer Success Manager

    3 weeks ago

    Australia Salesforce, Inc. Full time

    About the RoleThe Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.Key...

  • Account Manager, Mid-Market Sales- Australia-Google India Pvt Ltd-5-8

    1 month ago

    Australia Google India Pvt Ltd Full time

    Apply Account Manager, Mid-Market Sales, Google India Pvt Ltd in Australia for 5 - 8 year of Experience on TimesJobs.com

  • Customer Success Manager

    3 weeks ago

    Australia Evotix Full time

    Job SummaryEvotix is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key ResponsibilitiesDevelop Healthy Customer...

  • Customer Success Manager/Director

    2 weeks ago

    Australia Tryzens Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Success Director to join our team at Tryzens Group. As a key member of our ANZ region, you will be responsible for the overall success of a portfolio of clients in the ecommerce and digital services industry.About the RoleThe ideal candidate will have a proven track record in client success or...

Mid-market Customer Success Manager

3 months ago

Australia Plains AutogenAI Full time
AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Mid-Market team. You will play a key role in managing, engaging, growing, and renewing our Mid-Market customers.

You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in understanding how AutogenAI can help them meet their business objectives.


Responsibilities:

  • Manage a book of 2030 Mid-Market AutogenAI customers.
  • Manage all postsales activities, including renewals and upsell opportunities.
  • Work with sales to expand our footprint into new divisions and regions.
  • Work with our Professional Services team to ensure that customers have a smooth onboarding experience.
  • Lead regularly scheduled cadence meetings to monitor and improve customer satisfaction.
  • Monitor customer health indicators to identify risks and develop strategies for mitigation.
  • Build strong relationships with our customers, aligning with daytoday users and key stakeholders.
  • Understand how our customers are using our product, and how we can find ways for them to increase their return on investment.
  • Be the voice of the customer when it comes to product feedback and feature requests.
  • Collaborate with our Marketing team to support customer programmes and advocacy opportunities including casestudies and testimonials.

Requirements:

  • 3+ years' experience in a B2B customer success role at a SaaS company.
  • Experience running a postsales selling motion (e.g. renewal, upsell, crosssell).
  • Proven track record of managing multiple accounts and work streams simultaneously with a high level of attention to detail.
  • Exceptional communication and presentation skills.
  • Experience working with and influencing crossfunctional teams (e.g. product and sales) to get things done.
  • Comfortable in a fastpaced, everchanging environment (previous startup or consulting experience preferred

Desirable:

  • Experience working with Mid-Market customers at scale.
  • Experience with AI software.
  • Familiarity with the bidwriting space.

Benefits

  • Base + Bonus (30%)
  • Equity = standard stock options