Current jobs related to Customer Success Director - Australia - Salesforce, Inc.

  • Customer Success Manager

    3 weeks ago

    Australia Plains Storyblok Full time

    Established in 2017, Storyblok has rapidly ascended to the forefront of the global headless CMS landscape. Our vision is _to "pioneer the future of content management, removing barriers between developer and marketing teams by offering an intuitive, scalable, and intelligent platform to deliver digital experiences from idea to success"._ Our team is made up...

  • Customer Success Manager

    5 months ago

    Australia Plains LaunchDarkly Full time

    **About the Job**: **Responsibilities**: - Plan and own the successful onboarding and adoption with customers. You will meet with customers late in the sales cycle in order to define strategic and technical deliverables and outcome. You will collaborate on a prescriptive success plan that will maximize their time-to-value with LaunchDarkly. - Couple...

  • Mid-market Customer Success Manager

    5 months ago

    Australia Plains AutogenAI Full time

    AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Mid-Market team. You will play a key role in managing, engaging, growing, and renewing our Mid-Market customers. You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in...

  • Medical Administration Trainee Registrar

    4 weeks ago

    Australia Tideri Jobbörse Full time

    Job SummaryThis is a unique opportunity to work as a Medical Administration Trainee Registrar at Royal Perth Hospital. The successful candidate will provide valuable insight into the framework and workings of a metropolitan teaching hospital.The role involves working with the RPBG Director of Clinical Services and RPBG Deputy Directors of Clinical Services...

  • Executive Culinary Director

    2 days ago

    Australia Plains Staff Unlimited Recruitment Full time

    Company Overview:We are a leading recruitment agency, Staff Unlimited Recruitment, dedicated to connecting talented professionals with exciting career opportunities. Our mission is to provide exceptional service and support to our clients and candidates, ensuring a seamless and successful experience.Job Description:As an Executive Culinary Director, you will...

  • Senior Director, Blockchain and Digital Assets Leader

    4 weeks ago

    Australia Fti Consulting, Inc Full time

    About the RoleFTI Consulting's Blockchain and Digital Assets practice is experiencing rapid growth, driven by innovation in blockchain and digital asset technology. We are seeking a dynamic and experienced Senior Director to join our team as we continue to build and expand our services. The successful candidate will have a deep understanding of delivering...

  • Senior Engineering Director

    3 weeks ago

    Australia Electro Optic Systems Pty Ltd Full time

    About the RoleWe are seeking a highly experienced Engineering Vice President to lead our multidisciplinary engineering team in a product development environment. As a key executive leader, you will be responsible for driving completion of program requirements, strategic planning, and ensuring the successful implementation of new services and products across...

  • Senior Engineering Director

    4 weeks ago

    Australia Https:Www.BebeeJoin Full time

    About the RoleAs a key executive leader, you will be responsible for managing and deploying multidisciplinary engineering resources in a product development environment. Your role will include driving completion of program requirements, strategic planning, and ensuring the successful implementation of new services and products across multiple projects using...

  • Customer Service Representative

    3 weeks ago

    Australia Ldk Seniors' Living Full time

    About the RoleWe are seeking a passionate and driven Guest Services Agent to join our team at Amberfield Village in Yarralumla. This exciting role will provide the first point of contact for our residents and visitors, requiring a warm and friendly personality, excellent computer skills, and a high level of professionalism and confidentiality.Key...

  • Academic Researcher

    4 weeks ago

    Australia ANU College of Asia & the Pacific Full time

    Job OpportunityWe are seeking a highly qualified academic to join our team at the ANU College of Asia and the Pacific. The successful candidate will be responsible for teaching and research in the area of national security, with a focus on climate, environment, and energy security.Key Responsibilities:Teach into the Master of National Security Policy...

  • Strategic Relationship Manager

    3 weeks ago

    Australia Lhh Full time

    About the RoleAs a Strategic Relationship Manager at LHH, you will be responsible for managing and growing an existing portfolio of blue-chip customers. You will also be tasked with selling leadership development solutions into new organizations within A&NZ.Key Responsibilities Develop overall sales strategies for assigned new business prospects and for...

  • Principal Network Program Director

    1 week ago

    Australia Plains Pyramid Global Technologies Full time

    About the RoleWe are seeking a skilled Digital Network Program Manager to lead our end-to-end program delivery for a leading Australian telecommunications company.The successful candidate will be accountable for the delivery of new digital and 5G technologies across the country, managing a team of project professionals and ensuring timely progress, risk...

  • Early Childhood Educator

    4 weeks ago

    Australia Goodstart Early Learning Full time

    About the Role:As an Administration Assistant at Goodstart Early Learning, you will play a vital role in supporting the Centre Director to prioritize and build the centre's attendance pipeline. You will deliver a high standard of customer service, including responding to enquiries in a friendly and professional manner. Your key responsibilities will include...

  • Service Desk Team Leader

    4 weeks ago

    Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader, you will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. You will work closely with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.Key...

  • Client Program Manager, Gas

    2 months ago

    Australia Plains Picarro, Inc Full time

    **Client Program Manager, Gas** **Location: Australia** **Job Term: Full-Time** **The Opportunity**:Picarro is seeking a Client Program Manager to support our Gas APAC team (remote with expected travel 30-50% of the time. **Responsibilities**: - Work directly with regional sales account managers - Support Sales Directors with expertise and field...

  • Airport Passenger Service Representative

    4 weeks ago

    Australia Tideri Jobbörse Full time

    Job SummaryThe Airport Passenger Service Representative is responsible for delivering exceptional customer service to airline passengers at Adelaide International Airport. This role involves working in a team environment to ensure timely, efficient, and professional passenger service functions, including check-ins and gate agent duties. The successful...

  • Windscreen Fitter Apprenticeship Opportunity

    4 weeks ago

    Australia O'Brien Glass Industries Limited Full time

    Unlock Your Potential with O'Brien Glass Industries LimitedAre you looking for a long-term career path with a reputable employer? Do you want to receive a full qualification with on-the-job training and support? We have an exciting opportunity for you to begin your new career within the Auto Glass industry as an Apprentice Windscreen Fitter at our Fyshwick...

  • Enterprise Agile Transformation Specialist

    4 weeks ago

    Australia Kmart Group Full time

    About the RoleAs an Enterprise Agile Transformation Specialist at Kmart Group, you will play a pivotal role in driving organizational change management and adopting agile practices across the business. With a proven track record in leading and coaching teams, you will be responsible for embedding agile culture and principles within a large organization.Key...

  • Retail Technology Innovation Lead

    3 months ago

    Australia Telstra Full time

    Employment Type Permanent Closing Date 13 Sept 2024 11:59pm Job Title Retail Technology Innovation Lead Job Summary Job Description At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And,...

  • General Manager

    3 months ago

    Australia Telstra Full time

    Employment Type Permanent Closing Date 28 Aug 2024 11:59pm Job Title General Manager - Retail Marketing & Merchandising Job Summary Job Description Who we are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best...

Customer Success Director

2 months ago

Australia Salesforce, Inc. Full time
Lead Customer Success Team to Drive Growth and Retention

Slack is on a mission to simplify, enhance, and boost productivity in the workplace. Our culture is the guiding force behind how we work together and with our customers. If you're eager to build something greater than yourself and collaborate with dedicated and dynamic professionals, Slack might be the perfect fit for you.

The Director/Senior Manager, Customer Success Management - Technology will oversee a growing team of customer success professionals serving some of our most mature and advanced Technology customers at Slack. As a general manager for this critical business area, you'll develop strategies and tactics to leverage your team and shared Customer Success capabilities to deliver exceptional outcomes for your business. This team plays a vital role in driving growth for Slack's business across three key areas:

Key Responsibilities:
  • Maintain and improve outstanding revenue retention
  • Lead the Success strategy for customer health, value, and growth
  • Develop, identify, and share standard methodologies for customer satisfaction and stories to build second-order revenue

As a member of our Global Customer Success leadership team, you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and Business Operations. You will lead and develop an elite team that embodies Slack's values. You will sponsor customers throughout their journey, establishing long-term executive relationships that help ensure they realize the full value of Slack. You and your management team will identify and drive key initiatives, processes, tools, and programs to build our high-growth business, both regionally and globally.

You will ensure that your team delivers best-in-class business outcomes, including revenue retention, executive sponsorship, customer value, and ACV growth.

What You Will Be Doing:
  • Lead a team of 8+ CSMs as a frontline manager, fostering growth and excellence
  • Establish a team that wins, has fun, and lives the Slack values
  • Coach and guide the team to execute success strategies across our customer base with a focus on customer health, value, and renewals
  • Supervise and identify adoption, maturity, and growth trends for the team and customers to advise customer and business strategy
  • Lead the team to conduct periodic customer health-checks and review customer health scores with an emphasis on customers' success with Slack
  • Partner cross-functionally within Customer Success and Sales to ensure our customers are realizing the value from their investments
  • Contribute to the overall vision and strategy of the AMER CSM organization
  • Stay informed on Technology market trends, risks, and opportunities specific to customers and industries, communicating insights to leaders and the team
  • Monitor and drive the team towards key performance metrics. Provide operational oversight of the business to consistently deliver on targets and goals
  • Partner with recruiting teams to orchestrate impactful talent acquisition events
  • Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training

What You Should Have:

  • 8-10+ years of customer success experience, preferably within a SaaS organization
  • 4+ years demonstrated ability managing a team, preferably within SaaS
  • Exhibit strong critical thinking and ability to use data and insights to identify trends and risks
  • Excellent communication skills both with customers and within an organization
  • Strong track record of defining and driving key performance indicators
  • Ability to build trust and rapport with a customer success team
  • Ability to challenge team members and be challenged to achieve team goals
  • Proactive interest to increase customer happiness and deepen customer relationships
  • Comfortable and willing to be a hands-on contributor, on-site with customers
  • Experience with enterprise SaaS vendors preferred

NOTE: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office.