Help Desk Technicians
1 week ago
From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role
We have several opportunities available for
Help Desk Technicians to join our team and play a critical role in the maintenance of the
V/Line fleet.
Based at the Integrated Operations Centre (IOC) we share with V/Line at
Bourke Street, Melbourne** you will participate in a shift roster to provide 24/7 technical support to the V/Line fleet controllers, drivers and conductors, to minimise the delay of a fault while the train is being prepared, in service or stabled.
We'll look to you for:
- Managing and assessing faults in accordance with the Code of Practice.
- Following the faultfinding guides to ensure a consistent response and rectification process.
- Liaising with the Day of Operations Planners to arrange train movements and transition to minimise the impact of the delay and to support V/Line with the continuity of service.
- Accurately recording the delay associated with the fault.
- Accurately recording the symptoms of the train faults in the maintenance management system (MMS) to inform the maintenance technicians of the issue and for the engineering teams to assess implementing containment actions.
- Contributing to fault finding guides to standardise the fault rectification process.
All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill.
Instead, we've listed some that we think will help you succeed and grow in this role:
- Effective communication skills with the demonstrated ability to liaise with crossfunctional teams.
- The ability to prioritise, think quickly and make decisions under pressure.
- Technical skills in fault finding, reading schematic diagrams, work to technical instructions and manuals.
- IT savvy with demonstrated experience using Microsoft office products.
- Sound knowledge of and experience in Rolling Stock maintenance.
- An Engineering Degree and/or Trade Qualifications in Electrical or Mechanical.
If you're up for the challenge, we'd love to hear from you Applications close 5pm AEST, Wednesday 22nd of May 2024.
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.
We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.
Job Segment:
Help Desk, Information Technology, Technical Support, Technology
-
Help Desk Manager
1 week ago
Melbourne, Victoria, Australia Compass Group Full timeJoin the opening team at the New Footscray hospital. Full time, on-site role. Supportive team making a big impact. Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual,...
-
Help Desk Manager
1 week ago
Melbourne, Victoria, Australia Compass Group Australia Full time_Join the opening team at the New Footscray hospital_:- _Full time, on-site role_:- _Supportive team making a big impact._Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their...
-
Service Desk Technician
1 week ago
Melbourne, Victoria, Australia RSM Australia Full timeService Desk TechnicianService Desk TechnicianJob no: 494204Work type: Full timeLocation: MelbourneCategories: National ITWe are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training.Key responsibilities: Provide first and second level support the business with IT systems and...
-
Help Desk Team Lead
1 week ago
Melbourne, Victoria, Australia John Holland Full timeMelbourne, VIC, AU, 3000About John Holland:At John Holland, our purpose is simple, we transform lives with everything we do.We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.That's our difference. Deep experience and capability with a genuine care about creating better lives...
-
Help Desk Officer
1 week ago
Melbourne, Victoria, Australia JBS Australia Full timeJBS Australia is Australia's largest and most respected meat and food processor. The Company has a strong portfolio of leading beef, lamb, pork, and value-added branded products. In our Corporate Office we drive and foster the JBS culture of excellence and believe success is achieved through hard work. JBS can provide you with more than a job, it can provide...
-
Help Desk
1 week ago
Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full timeThe CompanyFamily-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.The RoleThis role is varied; Help Desk will be the primary focus on a rotating roster.Duties will include Handle inbound...
-
Help Desk Support
1 week ago
Melbourne, Victoria, Australia Mars Recruitment Full timeThe CompanyJoin this exciting company that is a leader within the Legal Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.The RoleResponsibilities: Providing IT Support for all end users in the firm Improve and enhance effectiveness the performance of the...
-
Help Desk
1 week ago
Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full timeThe CompanyFamily-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.The RoleThis role is varied; Help Desk will be the primary focus and you will also be out in the field for a week at a...
-
Help Desk
1 week ago
Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full timeThe CompanyFamily-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.The RoleThis role is varied; Help Desk will be the primary focus and you will also be out in the field for a week at a...
-
IT Help Desk Consultant
1 week ago
Melbourne, Victoria, Australia The Recruitment Alternative Full timeTechnical Support Role with no qualifications necessary Full Training on Offer Friendly, Vibrant, Passionate Team Great salary package, including paid OT About the Role:Our client is a boutique firm who have been in operation for over 10 years and provides mobile and technology solutions to Hospitality and Allied industries, across areas such as Point of...
-
IT Help Desk Officer
1 week ago
Melbourne, Victoria, Australia Forensicare Full timeLocation: MelbourneJob type: Full timeOrganisation: ForensicareSalary: Salary not specifiedOccupation: IT and TelecommunicationsReference: 15841 Fulltime Administration Grade Based at the Thomas Embling Hospital in Fairfield A culture where people careJob locationForensicare is the statutory agency responsible for the provision of adult forensic mental...
-
IT Help Desk Support Analyst
1 week ago
Melbourne, Victoria, Australia BGIS Full timeThe purpose of the IT Help Desk Support Analyst is to provide excellent customer service to BGIS users.Using a flexible and adaptable approach the responsibilities include:Managing the life cycle of all service tickets/incidents Providing firstlevel triage and problem resolution Ensuring all tickets escalated within agreed target timeframes Maintaining and...
-
Technical Help Desk Representative
1 week ago
Melbourne, Victoria, Australia Rinnai Australia Full timeTime to get off the tools?- Off street parking:- Employee Gym:- Generous staff discounts:- South East suburbsAre you tired of climbing ladders, fighting creepy crawlies and driving long distances every day?Why not utilise your extensive trade experience in product gas plumbing and refrigeration to secure this coveted role working in a comfortable office?...
-
Help Desk Support
1 week ago
Melbourne, Victoria, Australia AC3 Australia Full timeIT & Telecomms Help Desk / Support Melbourne Contract or Temp Immediate Start (Melbourne) Government Agency Contract 3-6 month Our client, a reputable government agency, is seeking a skilled IT Business Support L1/L2 to join their team on a contract basis. If you're passionate about technology and eager to contribute to the public sector, this...
-
It Service Desk Manager
1 week ago
Melbourne, Victoria, Australia Swtest Full timeYou will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.Call recording, problem escalation and monthly reporting...
-
Level 1 IT Help Desk Officer
1 week ago
Melbourne, Victoria, Australia Respect Full timeAre you looking for a unique opportunity to demonstrate your help desk knowledge and experience?_ We are seeking an experienced IT Level 1 Help Desk Officer to provide quality support and assistance to the Respect environment, staff and residents. The role's primary aim is to ensure the proficient day-to-day functioning of the Information and Technology...
-
Help Desk Agent
1 week ago
Melbourne, Victoria, Australia people2people Full timeThe FirmThis well established global law firm is based in Melbourne CBD and leaders in their feild. They have a strong focus on creating work life balance and are actively engaged with giving back to the community. This well-established firm fosters an honest, friendly, and supportive working culture.With more than 200 employees, this firm are seeking a...
-
Melbourne, Victoria, Australia Pan Asia Full timeRole : Service deskDuration : 6 months and renewable contractClient:ITLocation: Melbourne AustraliaService desk analyst responsibilities include the following:Analysing and evaluating software andIT systemsAnswering incomingIT questions from clients and staff in person, over the phone or remotelyPerforming system installations, upgrades and maintenance...
-
Service Desk Technician
1 week ago
Melbourne, Victoria, Australia Pinsent Masons Full timeAbout the opportunityThe team provide technical support 24 hours a day, 5 days a week, split between the team in Australia and the UK. Each team supports their own time zones working a rotational shift pattern that includes some public holidays.The position is to be based in Melbourne with occasional travel required to other Australian offices.Key areas of...
-
Senior servicedesk engineer
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...