Service Desk Technician

You will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.Call recording, problem escalation and monthly reporting...

Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...

About the opportunityThe team provide technical support 24 hours a day, 5 days a week, split between the team in Australia and the UK. Each team supports their own time zones working a rotational shift pattern that includes some public holidays.The position is to be based in Melbourne with occasional travel required to other Australian offices.Key areas of...

We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.Requirements: Align service delivery with SLAs to ensure customer satisfaction Triage and assign tickets to technicians based on severity and impact Align staff processes to ensure service...

ABOUT THE OPPORTUNITY We're on the lookout for a talented Senior Service Desk Technician to join the Kinetic IT crew, possessing skilled & experienced technical knowledge to support the diverse customer site directly. This is a Permanent Full-time role, based in the heart of Melbourne CBD - we are also able to offer some flexibility of working in...

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

Our client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the roleProvide first level...

Service Desk / Service Delivery Manager: Job ID:91a7d6da: Job Category:information-technology-business: Location:collingwood: Job's Advertised Area: Collingwood Salary on offer: To be discussed Leading a local, interstate and international service desk team of nearly 20 techs:Leader who knows how to build & improve the performance of centralised MSP service...

21st May, 2024 About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned flexible workspace operator in Australia, with over 150 staff and over 7000 members...

Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientMy client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.Job DescriptionAs the Service Desk Officer you will be responsible for:...

MelbourneIT & Telecomms Help Desk / SupportPrime Eastern Suburb LocationInitial Three-month contract with possible extensionCompetitive hourly rateAbout the role:This role involves facilitating prompt delivery of network and desktop services, including hardware and software support, to ensure optimal computer use for internal and external customers....

Service Desk Analyst Contract 6 Months- $ Per DayMy client is looking for a Service Desk Analyst to join a busy service desk.Key Skills: Excellent communication experience Service Now experience Ability to have a high first fix rate Must be able to demonstrate professionalismThis role is 6 months and will be hybrid for the right Service Desk Analyst.

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Company Descriptionillion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities, and government sectors.Job...

Recruit & Lead a team of Service Desk Agents to success Excellent Culture and work flexibility UK client expanding operations into Australia get in at ground levelHawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in the industry for over two decades. Brace yourself for an extraordinary opportunity to join...

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride...

About Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...

Rapid7 is looking for a creative, high-energy, motivated individual to join our savvy Service Experience team who understands that technology is meant to empower people. We change and pivot at a rapid pace so the ability to be adaptable will be a great asset to the team. You will be part of a community which is fanatical about security and on a mission to...

Job Description Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and...

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride...