Service Desk/it Support/it Help Desk- Melbourne
2 weeks ago
Role :
Service desk
Duration : 6 months and renewable contract
Client:
IT
Location:
Melbourne Australia
Service desk analyst responsibilities include the following:
Analysing and evaluating software and
IT systems
Answering incoming
IT questions from clients and staff in person, over the phone or remotely
Performing system installations, upgrades and maintenance procedures to prevent service outages.
Creating FAQ materials and training manuals for end users to access easily.
Keeping service desk records up to date
Making suggestions to improve
IT performance and avoid future issues.
Coordinating with internal divisions to ensure that the company is meeting
IT requirements.
Keeping up with technological developments
Required qualifications include the following:
An associate or bachelor's degree in computer science, information systems or a related field
A minimum of two years' experience working in end-user support and
IT performance analysis role
Comprehensive and up-to-date understanding of computer hardware and software
Proficiency with task management and customer relationship management software
Outstanding analytical and problem-solving abilities
Advanced interpersonal, communication and teamwork abilities
Excellent time-management and organisational skills
Sanjeev Kumar
Pan Asia Resources Pte Ltd.,
3, Shenton Way, #22-01, Shenton House,
Singapore
Phone :
Australian Phone no:
WhatsApp no:
,
Job Type:
Contract
Salary:
$ $240.00 per day
Work Authorisation:
- Australia (preferred)
Ability to Commute:
- Melbourne, VIC (required)
Ability to Relocate:
- Melbourne,
VIC:
Relocate before starting work (required)
Work Location:
In person
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