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Customer Growth Consultant
3 months ago
Join our passionate and collaborative team who love what they doFind solutions for our Pet-Parents to resolve their enquiriesPet-friendly Chatswood office close to transportWant to work with a bunch of smart, and passionate people who love to tackle complexity and find ways to make things simple? Bring your customer service skills into a role that ensures a positive customer experience for our Pet Parents when they need it most,as Customer Growth Consultants.
As a Customer Growth Consultant, you will join a fun and collaborative team of problem solvers who are enthusiastic about finding solutions to our customer's troubles and strive to resolve every enquiry without the need for follow-up.
We are passionate about creating a lasting impression on our customers and this role is pivotal in achieving that.What you'll doYou will receive comprehensive paid training, starting with 4 weeks of classroom-based, highly-supported learning before moving on to buddying on calls before you graduate to taking your own calls.
Your resilience and hard-working nature will ensure you can find solutions for customers using your exceptional negotiation skills to ensure our existing pet parents understand the value of retaining their pet insurance.
You will:
Answer all inbound calls and respond to all inbound emails to a high quality for customer retention (saves) and salesEducate, advocate and positively influence customers to make the best decision for their petsTake ownership of customer issues with a focus on a resolutionBe an excellent, clear communicatorDemonstrate a strong level of resilienceWork collaboratively with various teams at PetSureMake outbound calls to follow up on new policy enquiriesGather and share insights to help improve our products and servicesThis role will work to a rostered schedule, with shifts on a rolling basis starting between 8am to 12pm Monday to Friday.
While on shifts starting at 8 or 9am, this role will be hybrid with office attendance in Chatswood 3 days during those weeks.
Later shifts will be remote.What you'll bringFirst and foremost
- Your curiosityStrong resilienceHigh degree of persistenceProven experience in a retention or sales roleExperience working in a contact centre environmentPrevious insurance experience preferred but not essentialExcellent problem solving skillsStrong interpersonal and relationship management skillsA knack for successfully handling objectionsKeen attention to detailGreat problem solver and ability to think outside the boxPet parent or pet advocatePassionate about PetSure's purposeWant to love where you work? Join usWe have amazing people, a great culture...
Here's some of the awesome benefits you'll get to enjoy as part of the PetSure team:
Workplace flexibility – work from our Chatswood office and from homeWhen onsite, enjoy our award-winning, purpose-built pet friendly office right near Chatswood train stationBring your pet to the office – when you do, we'll give free parking to make it easierAccess to PetBase – our onsite vet clinic that provides free preventative healthcare for our team's pets.
An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week gender-free parental leaveAccess to our wellbeing program which includes webinars, health checks, on site lunchesPersonal and professional development through our customised learning platformPaid leave for your birthday and a wellbeing support day (a day out of the office to support your wellbeing or to volunteer for a cause or passion close to your heart)And because pets are at the heart of everything we do, your pet insurance is on us tooAbout PetSurePetSure is helping to create a better world for pets and their people, with a mission to remove the worries that come with being a pet owner.
We are a pet health tech business providing a sense of security to almost half a million people in Australia and New Zealand.
We are the first general insurer in Australia solely dedicated to pet insurance and with our partners, everything we do champions the rights of pets, pet parents and vets.
We are a pet insurance underwriting agency and insurer.At our core, are a team of passionate pet lovers committed to working with veterinary teams to help provide the best possible health outcomes for pets.
The underwriting component of our business powers the pet insurance propositions of more than 25 companies, including some of Australia's household names, such as IAG, Woolworths, RSPCA, Petbarn, Guide Dogs, Medibank, Bupa, HCF and AA in New Zealand.
PetSure is also an administrator and leader in pet insurance claims processing.Assessing over a million claims from across Australia and New Zealand each year, PetSure's authority in this area has resulted in us being retained by leading pet insurers in the United States to provide claims processing services.
Our innovative payment solution GapOnlyis a paperless claims service whereby a customer can obtain claims approval within minutes and simply pay the gap*, while still at the vet clinic.
GapOnlyTM is transforming the claims experience with less upfront out of pocket expenses for the pet parent, now available in 1000+ participating vet clinics and specialist hospitals Australia-wide.
Ready to chase your dream?We'd love to hear from you Apply NowPetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.
PetSure is a pet-friendly environment and welcomes dogs and cats in the workplace. It is the policy of PetSure that all new employees consent to a background check.#J-18808-Ljbffr
