Customer Service Consultant

1 week ago


Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.


We'll provide all the training you'll need, and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.

Key ResponsibilitiesInbound and outbound calls with customers, with the objective of assisting the customers with any queries they might have as well as resolving their outstanding balance Assist with resolving disputes, claims and payments- Provide accurate and timely responses and outcomes- Documenting all information on customer interaction according to standard operating procedures- Ensuring consistent performance based on a continuous improvement model

Skills & ExperienceExcellent communication and listening skills, with the ability to communicate with and relate to a wide range of people- Customer service and administration experience are desirable- Positive attitude and ability to work as part of a team to achieve mutual goals- Excellent attention to detail and ability to work under time pressure

If you're interested, here is what you need to know.
Positions commencing 9th & 23rd of January 2023- Full-time hours Monday to Friday - Rotating between 8:00am and 8:00pm- Location: La Trobe Street - Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $12 daily parking

Our promise to you

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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