Relief Customer Service Consultant

1 week ago

Melbourne City Centre, Victoria, Australia Bank Australia Full time
Posted: 14/05/2024

Closing Date: 16/06/2024

Job Type:
Permanent - Full Time

Location:
Melbourne CBD

Job Category:
Banking and Financial Services


Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.


We currently have a permanent, full time opportunity for a Relief Customer Service Consultant to join our Melbourne CBD branch.

The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

Why join us

  • We have big plans to become Australia's most trusted bank and a leading purposedriven business.
  • As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options, competitive salary and 13% super.
  • Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
  • We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

  • Providing exceptional customer service to meet the banking requirements of our customers
  • Assisting in the development of long term mutually rewarding relationships between our bank and its customers
  • Identifying opportunities to market our range of financial products and services
  • Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies
  • Positively contributing to the success of our branches.

What you will bring

  • A track record in excellent customer service
  • Flexibility and willingness to travel between Bank Australia branches as required
  • Confidence in building strong relationships with customers
  • Welldeveloped written, verbal and interpersonal skills
  • The ability to determine priorities and work effectively under pressure
  • FSRA Tier 2 accreditation preferred
  • Previous customer service/sales experience is essential
  • Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

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