Member Services Officer

2 weeks ago

Sydney CBD, New South Wales, Australia The Royal Australasian College of Physicians Full time
Posted: 15/03/2023

Closing Date: 26/03/2023

Job Type:
Contract

Location:
Sydney CBD

Job Category:
Call Centre and Customer Service

About the RACP

The Royal Australasian College of Physicians ('RACP') connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand.

The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.


Our Values
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?

  • Contract until March 202
  • Hybrid work
  • Friendly and supportive team
The Member Services Officer sits within the Contact Centre which operates within the broader Member Services team.

This role is responsible for positively influencing the member's experience by offering a high level of customer service through the provision of information, promotion of College products and assistance to Fellows, Trainees, potential new members, the general public and other stakeholders who make contact with the College.


In the role you will:

  • Be an example of the behaviours and practises outlined in the College's Service Standards, and exemplify the standards of the Contact Centre
  • Respond to enquiries, complaints, feedback and compliments received via a wide range of channels in a professional, courteous, knowledgeable and timely manner
  • Maintain awareness of College events and activities, as well as products and service offerings to members
  • Be a knowledgeable resource for internal enquiries and assistance
  • Record all customer interaction within the College CRM.
  • Undertake any adhoc administrative tasks as required.
  • Ensure that knowledge sharing is maintained between the Contact Centre and key internal stakeholders.
  • Support team members to ensure workloads are evenly distributed
  • Any other tasks or responsibilities as and when required to support the Contact Centre Team Leader, Manager Member Service or Executive General Manager, Member Services in their roles and in order to achieve the College's strategic aims.

Desired Skills and Experience:

To be successful in the role, you will need:

  • Experience working with databases and the effective use of CRM software
  • Demonstrated ability to develop and manage relationships with a diverse customer base
  • Excellent verbal and written communication skills
  • Excellent interpersonal and people skills
  • Can work well under pressure
  • Conflict resolution
**To apply, please submit your CV and a cover letter by COB 26 March 2023

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