Aps6 Complaints Officer fa0123

2 weeks ago

Sydney CBD, New South Wales, Australia DFP Recruitment Services Full time

Job description:

-
Federal government opportunity in the Sydney CBD:


  • 12 Month Contract with possibility of extension:
-
$62 - $65 per hour + super

The Role:


Complaints Officers work with people receiving services, their representatives and service providers to resolve concerns and make positive improvements for people receiving aged care.


Responsibilities may include but are not limited to:

  • Working with complainants, people receiving care and approved providers to identify concerns and develop options to achieve resolution
  • Managing calls in a telephone intake setting, which can include handling difficult conversations
  • Identifying, escalating and managing risks
  • Using a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation
  • Preparing detailed reports, correspondence and recommendations
  • Developing positive and collaborative working relationships with team members and internal and external stakeholders
  • Contributing to the priorities of a team and effectively managing individual caseloads.
  • Experience in aged care or clinical experience is highly desirable but not mandatory, as we have a welldeveloped orientation program to support the right people to excel in this role.
  • Demonstrated analytical and problemsolving skills, including the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and to use specialist advice when needed
  • Excellent written communication skills including the ability to write comprehensive evidencebased recommendations and reasons for decisions
  • Capacity to work in a busy environment with demonstrated skills in time management, working with competing priorities and ability to prioritise and manage a case load
  • Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture

To Apply:

To be eligible it is essential that applicants hold

Australian Citizenship.


If you are interested in this role, please upload your current MS Word formatted CV to APPLY NOW or call Karen on for more information.


Note:
You may be required to provide evidence of your COVID-19 vaccination status.

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