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Member Service Specialist
2 weeks ago
- Beautiful offices overlooking Syndey's Harbour
- WFH flexibility
- Demonstrated and genuine career progression working with a collaborative team
Tenacity CX have proudly partnered with a leading Australian Insurance provider located in Sydney CBD & are seeking solution focused, customer centric individuals do join their Member Services team.
What they have to offer
- Work for a Premium Brand that truly value both their people and customers
- Supportive and structured training that will ensure you get that step ahead in your career
- Genuine, demonstrated career progression prospects within their ever growing business
- A full time permanent opportunity offering 70,000 inclusive of super + annual bonus & development reviews
- State of the art offices based in Sydney CBD, minutes walk from public transport
- Hybrid WFH flexibility 23 days a week in the office working with a leadership team that works with you
- Discounts on health insurance products, regular team events and more
The Role:
- The consistent deliver of superior service to members ensuring expectations are met in a fastpaced manner
- Adhering to complex compliance and legislative requirements
- Work towards weekly KPI's and maintain an updated database
- Working with a collaborative and solutions focused approach
Skills & attributes required:
- Previous experience in Insurance/ Banking/ Finance is desirable but not essential
- Demonstrated customer service experience
- Excellent communication skills (verbal & written)
- Ability to understand complex policies and navigate multiple systems at once
- A "cando" attitude and a strong customer focus is key
This is a full-time Monday - Friday role working from 8:30am - 5pm or 9am - 6pm roster shifts.
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