Member Service Specialist

2 weeks ago


Sydney, New South Wales, Australia TenacityCX Full time
Permanent FT opportunities - 70,000 inclusive of super

  • Beautiful offices overlooking Syndey's Harbour
  • WFH flexibility
  • Demonstrated and genuine career progression working with a collaborative team


Tenacity CX have proudly partnered with a leading Australian Insurance provider located in Sydney CBD & are seeking solution focused, customer centric individuals do join their Member Services team.


What they have to offer

  • Work for a Premium Brand that truly value both their people and customers
  • Supportive and structured training that will ensure you get that step ahead in your career
  • Genuine, demonstrated career progression prospects within their ever growing business
  • A full time permanent opportunity offering 70,000 inclusive of super + annual bonus & development reviews
  • State of the art offices based in Sydney CBD, minutes walk from public transport
  • Hybrid WFH flexibility 23 days a week in the office working with a leadership team that works with you
  • Discounts on health insurance products, regular team events and more

The Role:

  • The consistent deliver of superior service to members ensuring expectations are met in a fastpaced manner
  • Adhering to complex compliance and legislative requirements
  • Work towards weekly KPI's and maintain an updated database
  • Working with a collaborative and solutions focused approach

Skills & attributes required:

  • Previous experience in Insurance/ Banking/ Finance is desirable but not essential
  • Demonstrated customer service experience
  • Excellent communication skills (verbal & written)
  • Ability to understand complex policies and navigate multiple systems at once
  • A "cando" attitude and a strong customer focus is key
- & an eagerness to grow and develop

This is a full-time Monday - Friday role working from 8:30am - 5pm or 9am - 6pm roster shifts.

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