Current jobs related to Customer Service Manager - Moorabbin - efm

  • Customer Service Representative

    6 days ago

    Moorabbin, Australia Ausreo Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and professional service to...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia PUMA Full time

    About PUMAPUMA is a leading global sports brand that values speed, spirit, and teamwork. We're looking for a talented individual to join our dynamic team as a Customer Service Representative.Key ResponsibilitiesCustomer Support: Provide exceptional customer service via phone, email, and other channels, ensuring timely and effective resolution of customer...

  • Customer Service Representative

    3 months ago

    Moorabbin, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Full-time role Monday-Friday, Moorabbin location. - No industry experience required. We want to develop your career at CDK Stone. **About CDK Stone** For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia PUMA Full time

    {"h1": "Customer Service Representative at PUMA", "p": "We are seeking a highly motivated and organized Customer Service Representative to join our team at PUMA. As a key member of our front-end key accounts and field account sales force, you will be responsible for delivering profitable, sustainable market share and net sales growth by offering reliable,...

  • Customer Service Representative

    2 days ago

    Moorabbin, Australia Belgravia Leisure Full time

    About the RoleAt Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional service to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class service, ensuring it aligns with our Mission, Vision, and Values.Key...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia efm Full time

    {"title": "Customer Service Specialist", "description": "Unlock Your Potential in LogisticsAt efm Logistics, we're passionate about delivering exceptional logistics experiences. As a Customer Service Specialist, you'll play a vital role in supporting our operations during peak periods.As an independent service provider, we create tailored transport and...

  • Customer Service Representative

    5 days ago

    Moorabbin, Australia Belgravia Leisure Full time

    About the RoleAt Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional service to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class service, ensuring it aligns with our Mission, Vision, and Values.Key...

  • Customer Service Representative

    3 months ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent, ideally with focus on sales, supply chain or finance - Functional: 2+ years experience in sales, sport or FMCG industries - Microsoft excel: Advanced - Microsoft Powerpoint: Basic - Data Analysis - Analysis and complexity management - Relationship management - Customer service skills -...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent, ideally with focus on sales, supply chain or finance - 2+ years experience in sales, sport or FMCG industries - Microsoft excel: Advanced - Microsoft Powerpoint: Basic - Data Analysis - Analysis and complexity management - Relationship management - Customer service skills - Initiative and...

  • Customer Service Representative

    1 day ago

    Moorabbin, Australia PUMA Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team at PUMA. As a key member of our front-end key accounts and field account sales force, you will play a critical role in delivering profitable and sustainable market share and net sales growth.Key ResponsibilitiesSupport the implementation of the...

  • Customer Service Specialist

    2 days ago

    Moorabbin, Australia efm Full time

    {"title": "Customer Service Specialist", "description": "Unlock Your Potential in LogisticsAt efm Logistics, we're passionate about delivering exceptional logistics experiences. As a Customer Service Specialist, you'll play a vital role in supporting our operations during peak periods.As an independent service provider, we create tailored transport and...

  • Customer Service Representative

    1 day ago

    Moorabbin, Australia efm Full time

    {"title": "Customer Service Specialist", "description": "Unlock Your Potential in LogisticsAt efm Logistics, we're passionate about delivering exceptional logistics experiences. As a Customer Service Specialist, you'll play a vital role in supporting our operations during peak periods.As an independent service provider, we create tailored transport and...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members.Key ResponsibilitiesCustomer Service: Provide excellent customer...

  • Customer Service Officer

    3 months ago

    Moorabbin, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Regular full-time hours Monday - Friday dayshift. - Moorabbin Location **About CDK Stone** *** For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality natural and servicing state of the art machinery...

  • Customer Service Officer

    4 months ago

    Moorabbin, Australia Prestige Inhome Care Full time

    Never work on your Birthday again - enjoy a paid day off for your Birthday! - Exciting Reward and Recognition programs - Opportunities for professional growth & more Join our extraordinary team as a Customer Service Officer! **ABOUT US**: At Prestige, we're not just a care provider - we're a family committed to enhancing lives by delivering exceptional...

  • Customer Service Associate

    3 months ago

    Moorabbin, Australia PCI Pharma Services Full time

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Purpose: The Clinical Trials Customer Service...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia efm Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at efm Logistics. As a key member of our operations team, you will play a crucial role in supporting our logistics operations during our peak period.Key ResponsibilitiesFreight Movement Support: Provide day-to-day support and management of freight...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members.Key ResponsibilitiesCustomer Service: Provide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Moorabbin, Australia Belgravia Leisure Full time

    About the RoleAt Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, customers, and potential new members. Their primary responsibility is to deliver outstanding customer experiences that align with our company's mission, vision, and values.Key ResponsibilitiesProvide top-notch...

  • Customer Service Officer

    4 months ago

    Moorabbin, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Danny Frawley Centre - Moorabbin VIC 3189** - Great career paths and development with an entrepreneurial organisation - Multiple casual positions available - Enjoy a great work / life balance with mornings, evenings and weekend shifts Do you have the right attitude and want to work in this industry? We will help you become qualified! No experience...

Customer Service Manager

3 months ago

Moorabbin, Australia efm Full time
At the heart of our service offering are our people and our promise to deliver an unmatched logistics experience.

efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods.

We design, build, manage and provide integrated, optimised supply chain solutions.


This is an exciting opportunity to join our Victorian Customer Service team as a Customer Service Manager on a Maternity contract where you will utilise your leadership and influential skills in a fast-paced, vibrant and customer obsessed space.


We are looking for a leader with a curious mind that identifies areas of opportunity that affect customer service experiences, sees value in supporting their team and driving success through effective management of stakeholder relationships.


Requirements:

As the VIC Customer Service Manager, you will be responsible for:

  • Training, coaching and mentoring Customer Service TLs to drive effective communication, business outcomes, engagement and a high-performance within their teams.
  • Ensuring the TLs have clear role responsibilities and accountabilities that assist in the delivery of the overall department's metrics and KPI's and maintain consistency in processes and procedures.
  • Conduct weekly, monthly, and formal performance reviews.
  • Development and execution of Continuous Improvement initiatives with actions recorded and updated.
  • Participating in regular meetings with Service Delivery Senior Managers and Operations and display active engagement with key stakeholders.
  • Complete QC checks on TL tasks to ensure compliance and quality of resolution.
  • Active involvement in onboarding of new customers post implementation.
  • Hiring and onboarding of new team members and providing ongoing coaching and mentoring
  • Peak management and planning
  • Mitigating customer risk through sound customer service offerings and strong relationships

About you:

  • Degree qualified preferably in Management or equivalent.
  • Prior experience in a Customer Service leadership role in a corporate setting
  • Exposure to work in a fastpaced corporate environment
  • Proven track record in coaching and mentoring high performance, results driven team.
  • Strong communication and ability to build stakeholder relationships.
  • Experience in delivering and driving continuous improvement.

Benefits

Why should you join efm Logistics?

  • Career development and progression
  • Competitive remuneration + bonuses
  • A professional environment where we challenge each other to do better.
  • An engaging and empowering culture
  • The opportunity to be a part of an industry that is experiencing rapid growth.
  • Free parking + onsite café + quarterly company functions + team building activities.