Senior Manager, Business Performance

2 weeks ago


Sydney, New South Wales, Australia Westpac Group Full time

48130 Senior Manager, Business Performance

  • Permanent
  • Barangaroo, NSW
  • Be a part of Westpac's supportive and inclusive team

How will I help?

Join our Consumer & Business Banking (CBB) Digital and Consumer Finance team to drive strategic outcomes. You'll support forward planning, ensure commercial viability, and manage performance. Collaborate with senior leadership to articulate risks and recommendations, keeping the business on track to meet targets.

Your responsibilities are but not limited to:

  • Manage forward planning of transformation portfolio in Consumer Finance, by supporting prioritisation of investment spend in alignment with transformation roadmap.
  • Develop benefit scenarios to maximize return on investment
  • Prepare detailed reports tracking benefits against business initiatives and incorporate qualitative and quantitative data in reports.
  • Support Consumer Finance product teams in setting clear performance targets and track key drivers quarterly to assess success.
  • Analyse business performance and utilize data analytics techniques to interpret metrics and identify trends/root causes of performance issues.
  • Support strategic decisions with product leadership teams and provide regular updates to stakeholders on progress and benefits of performance management initiatives.
  • Coordinate showcase of Consumer Finance performance to senior management across LOB and Consumer Division
  • Provide clarity among various product teams regarding strategic priorities and deliverables and keep relevant senior management updated on progress of key initiatives

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

  • Sound understanding and knowledge of consumer lending products and customer behaviours.
  • A background in financial services relating to consulting, finance, strategy or execution are highly desirable.
  • Proficiency in MS Office tools: Excel and Powerpoint. Experience in analysis and reporting and presentation skills.
  • Ability to present performance data, insights, and recommendations effectively to senior management, peers and other stakeholders.
  • Driven to deliver - proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email



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