Service Desk

2 weeks ago

Brisbane, Queensland, Australia ASG Group Full time

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

Responsibilities:

  • Provide first-line support to end-users via phone, email, and remote assistance tools.
  • Log all customer interactions accurately in the ticketing system.
  • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Escalate unresolved issues to appropriate support teams and follow up on resolution.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
  • Conduct on-site visits to customer locations for troubleshooting and support as needed.
  • Collaborate with other IT teams to ensure timely resolution of customer issues.
  • Follow established processes and procedures for incident management and service request fulfillment.
  • Assist with documenting and updating knowledge base articles for common issues and resolutions.

Requirements:

  • Australian Citizen: Mandatory for security clearance purposes.
  • Blue Card Holder: Must have a valid Blue Card. Or eligible to obtain one.
  • Can-Do Attitude: A willingness to contribute to team and customer success.
  • On-Site Availability: Willingness to attend customer sites at least twice per week. Own transport is preferable.
  • Professional Communication: Ability to answer telephone calls and speak with customers in a professional manner while remotely assisting and resolving incidents.

Preferred Skills and Experience:

  • Technical Capability:
    • Experience with Windows laptop hardware and software.
    • Knowledge of IP telephony, Office 365, and Microsoft Teams.
    • Basic understanding of network and cloud technologies.
  • Troubleshooting Skills: Ability to diagnose and resolve technical issues.
  • Hands-On Support: Ability to assist remote technical resources with hands-on support.
  • ITSM Tools Familiarity: Understanding of IT Service Management tools, systems, processes, and procedures.
  • Prior Experience: Experience in a Service Desk or Field Services role is beneficial.

WHO ARE WE"?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we're
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time.

You've found yours with NRI


WHAT'S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.
· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what's important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
· Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Novotech Asia Full time

    About NovotechNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.Our people are...

  • IT Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Halcyon Knights Full time

    Contract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Service Desk Analyst (Help Desk) - Icon Group, South Brisbane Information Technology Brisbane Full Time Icon Group Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide...

  • Service Desk Operator

    2 weeks ago

    Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

    Synergy Placements is partnering with a QLD Government Department to help source for their service desk operator team.Role Duties Customer service experience working in a large Queensland government department Extensive experience with Ivanti Service Manager Service Desk software Extensive experience with PureCloud call management software Extensive...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    KEY RESPONSIBILITIES:- Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.- User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.- ITIL Processes: Follow ITIL processes in service desk management to...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. We offer a hybrid of Office (South...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information TechnologyBrisbaneFull TimeIcon GroupService Desk Analyst - Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. We offer a hybrid of Office (South Brisbane)...

  • IT Service Desk Manager

    2 weeks ago

    Brisbane, Queensland, Australia Michael Hill Full time

    IT Service Desk ManagerFounded in New Zealand by Sir Michael Hill in 1979, Michael Hill is a great retail success story. Over more than 40 years, we have grown to more than 280 stores across New Zealand, Australia and Canada. IT is at the forefront of what we do Join the award-winning Global IT team in this rare Management position.Reporting to our IT...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia CircuIT Recruitment Group Full time

    Brisbane CBD 2+ years experience Exposure to a legal or professional servicesThis role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry.The responsibilities include: Taking first line calls from partners and staff and...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Talent Web Full time

    Title:IT Service Desk AnalystLength:Permanent Location: BrisbaneSalary:$65k + Super The role:As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information TechnologyBrisbaneFull TimeIcon GroupService Desk Analyst - Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally.This is an amazing chance to gain hands-on...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Electoral Commission Full time

    Your OpportunityAs Service Desk Officer, you will have relevant experience in the ICT industry, preferably IT Service Desk and it is desirable that you have relevant qualifications and ITIL certification. You will possess a strong passion for customer service, demonstrate good time management and communication skills. You will also have proven ability to...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    u&u Recruitment Partners are proud to be partnering with several key clients to built out their ICT Support functions. We are currently recruiting for multiple Service Desk Officers (Lvl 1 / Lvl 2) in both day rate contract and 12-month fixed term capacities.Service Desk Officer (12-month fixed term to transition into permanent position)This position is...

  • Service Desk Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia Brennan IT Full time

    Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...

  • IT Service Desk Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    Rare opportunity to join an enterprise environment as the IT Service Desk Team Leader.This role, manages a team of IT client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt and accurate client responses, proactively managing adherence to agreed service levels and...

  • IT Service Desk Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time

    We are very excited to partner with a Large Government Department as we search for a Service Desk Team Lead to join their IT Service Desk Team on a full-time permanent basis. Your Opportunity: Are you ready to lead and manage an IT Service Desk team? As the Team Leader, you will spearhead the delivery of technical support and client services in alignment...

  • IT Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Powerlink Full time

    About the role:Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital infrastructure.For...

  • Service Desk Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    We are seeking a highly motivated and experienced Service Desk Team Lead to join our client's dynamic and growing organisation.As the Service Desk Team Lead, you will be responsible for managing a team of 5 Service Desk Analysts and ensuring the smooth operation of our service desk function. Your primary focus will be to enable improved business outcomes...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Queensland Government Statutory Authority Initial contract until April 202 Based in Brisbane CBD.TroocooTroocoo Government are currently searching for an experienced L1/L2 Service Desk Analyst to join the team within an established QLD Government Statutory Authority. This will be an initial full-time contract engagement until April 2024 (with potential to...