Service Desk Analyst

1 week ago


Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time
Queensland Government Statutory Authority

  • Initial contract until April 202
  • Based in Brisbane CBD.

Troocoo

Troocoo Government are currently searching for an experienced L1/L2 Service Desk Analyst to join the team within an established QLD Government Statutory Authority.

This will be an initial full-time contract engagement until April 2024 (with potential to extend), based in Brisbane's CBD.

The opportunity

Your responsibilities
As the Service Desk Analyst you will be required (but not limited) to:

  • Resolve BAU requests and incidents assigned to the ICT Service Desk, based on defined SLAs and following ITIL processes.
  • Provide face to face support to staff within the organisation, and consistently display the Government Departmental values.
  • Support end user environments and supporting technology hardware.
  • Develop operational policies, practises, and system documentation.
  • Take part in various technology deployment projects.
  • Plan and deliver reliable and costeffective solutions dealing with a range of technology vendors and suppliers.
  • Investigate and implement new technology and ideas to innovate processes that support continual improvement.
  • Maintain an uptodate knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information technology.

Mandatory requirements

Demonstrated knowledge and practical experience in administration of:

  • Microsoft Windows Server 201
  • Active Directory / Group Policy Objects
  • Virtualisation (VMWare)
  • Windows 10
  • Azure (IaaS, PaaS, Intune, etc)
  • Supporting technologies for cloud such as Firewall, Identity, etc
A relevant ITIL Qualification would be viewed as

highly desirable.

Graham Eather
**Harry Harper

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