Service Desk Officer

1 week ago


Brisbane, Queensland, Australia Hudson Australia Full time

KEY RESPONSIBILITIES:

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Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.
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User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.
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ITIL Processes: Follow ITIL processes in service desk management to uphold best practices and ensure a structured and efficient approach to service delivery.
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Problem-Solving: Demonstrate strong problem-solving abilities to identify root causes and implement permanent solutions for recurring issues.
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Vendor Liaison: Collaborate with third-party vendors on service requests, maintaining positive relationships and ensuring timely resolution of issues.
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Communication Skills: Possess excellent communication skills to interact with end-users and team members, conveying technical information in a clear and understandable manner.
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Proactive Approach: Be self-driven and proactive in your work, taking the initiative to identify and address potential issues before they impact the user experience.

QUALIFICATIONS
***Hold relevant computer engineering or technical qualifications, with a strong foundation in IT support and service desk management.

DESIRABLE SKILLS
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Microsoft Azure Portal: Experience with the Microsoft Azure portal, demonstrating proficiency in cloud services and solutions.
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Dynamics CRM: Familiarity with Dynamics CRM is a plus, showcasing your ability to work with customer relationship management systems.

Your interest will be treated in the strictest of confidence.

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