Claims Specialist
1 week ago
- Work 50% from home after your training, and 50% from our Welshpool Office
- Free onsite Parking and discounted Insurance products
- Monday to Friday with rotational shifts of 8am 4pm and 9am 5pm
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "
The driving force for a better WA.
We are looking for a
Claims Specialist to join our established and high preforming Motor Assessing team at our
Welshpool office.
On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.
What will you be doing?
- Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim
- Manage assigned caseload in line with best practice procedures
- Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel
- Enable the release of salvage vehicles for auction and arranging the disposal of total losses
- Explain total loss process including processing timeframes to members to manage expectations
- Provide reliable and accurate correspondence on total loss claims
- Support single vehicle claims and acting as a point of contact for external assessors and repairers Assist motor claims settlement
What are we looking for?
- An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed
- Strong computer literacy skills and the ability to learn new systems
- Excellent verbal and written communication skills
- Exceptional customer service skills and a high attention to detail
- Experience in conflict resolution and negotiating
- Time management skills
- Commitment to putting members at the centre of everything you do
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
#BetterJourneysRAC
#LI-LH1
Job ID JR103563
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