Commercial Claims Specialist

1 week ago

Sydney, New South Wales, Australia Suncorp Group Full time

Take the next step. Be part of something bigger at Suncorp.

Commercial Claims Specialist - Agencies and Schemes
  • Collaborate across the business to design and deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture
  • Design and operationalise governance processes in relation to external claims management arrangements and compliance with agreed service standards
  • Brisbane, Sydney or Melbourne location

The role is central to the overall management, governance and effectiveness of operational processes to support claims management and claim bordereaux processing in accordance with claims management agreements or binders with Vero's Underwriting Agency, Schemes and other distribution partnerships.

The role will have primary accountability for the performance of Commercial Claims in complying with and delivering against Suncorp's Distributor Onboarding and Management Standard and delivering best in class claims service to our internal and external stakeholders and Vero's distribution.

What you'll do:

  • Work closely with Agency and Schemes team and front line claims teams onboarding and maintaining distribution partner relationships and embedding the contractual obligations into claims processes
  • Creating the operational structure and processes to manage claims and/or oversee the management of claims by distribution partners within Vero claims management delegations of authority, governance and risk frameworks and regulatory requirements
  • Create and embed strong financial controls around imprest account management and bordereaux claims payment processing generally
  • Claims relationship management contact for internal stakeholders and onboarded distribution partners
  • Ensuring quality assurance reviews for outsourced claims management arrangements are conducted in compliance with Suncorp's Quality Audit Governance Standard and contractual obligations with its distribution partners.

What you'll bring:

  • Demonstrated knowledge of claims, portfolio and underwriting practices and procedures
  • Robust understanding of GICoP, Insurance regulatory environment and Suncorp's Enterprise Risk Framework
  • Relevant experience in compliance, risk or commercial law environments
  • Ability to respond to the commercial environment and to provide sound commercial recommendations
  • Ability to deal with complex issues, build relationships at all levels, and, negotiate with and influence internal and external stakeholders (including brokers).

What we can offer you:

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

If this opportunity sounds like the challenge you have been looking for please apply online today or for more information please contact

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

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