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Ict Support Officer

3 months ago

Newcastle, New South Wales, Australia Ashdown Consulting Full time
$348 - $447 p/d + Super

  • 3 Month Contract
  • Newcastle

ICT Support Officer | 3 Month Contract | $493 incl. Super
- $348 - $447 p/d + Super

Month Contract

  • Newcastle

About the Company

This NSW government agency is a major service provider that strives to deliver a more consistent and efficient experience within the government.

This government agency uses data and behavioural insights to drive improvements in government strategy, managing investment priorities, funding, and allocations.


About the role


The Field Services Support Officer / ICT Support Officer delivers and supports ICT services, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware and systems.

The role contributes to a high-performing team and acts to ensure excellent customer service and continuous service improvement.

Key Accountabilities

  • Diagnose and resolve ICT incidents and issues via remotesupport tools, telephone and onsite support
  • Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels
  • Participate in the deployment, maintenance and improvement of the Department's standardised ICT systems
  • Provide operational technical advice in accordance with the Department's standardised ICT technologies, policies and operating procedures.
  • Contribute to the improvement of ICT services through the escalation of relevant incidents, requests and problems
  • Provide advice to principals, managers and others about the Department's standard ICT technologies and services to assist their decisions about the effective use of available equipment
  • Maintain accurate records in accordance with Departmental protocols.

About you
years experience working in an ICT Support role

  • Experience troubleshooting
  • Strong understanding of ICT systems and processes
  • Relevant qualifications or certifications
  • Excellent verbal and written communication skills.
  • Permanent resident or citizen
  • Per NSW Government policy all employees must be fully vaccinated.

Benefits of contracting through Ashdown People

  • 5th largest supplier to the NSW Government
  • Get paid weekly
  • Offer Insurances for ABN Contractors
  • Consistent communication & transparency
  • Detailed onboarding & support