Executive Manager, Administration Services

2 weeks ago

Melbourne, Victoria, Australia Hostplus Full time
Apply

-
Job no: 4BT8R

-
Category: Insurance Operations

Acknowledgement of Country:


Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.

We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:


At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super.

We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:


The Executive Manager, Administration Services is responsible for the end-to-end management of Hostplus' administration services through our external vendor, Link Group.

The role will drive operational excellence for members and employers through a cost-effective operating model that is both, efficient and sustainable.

The role is also responsible for ensuring Hostplus' compliance with our internal and vendor operations governing framework.

Key responsibilities for this role include:

  • Providing strategic leadership and oversight to the administration services team, driving high quality service delivery to ensure member satisfaction, engagement, and retention.
  • Delivering a best practice operating model that is both, cost effective and sustainable to support the delivery of the fund's strategic objectives, both now and into the future.
  • Delivering operational excellence by facilitating continuous improvement in service delivery models and servicing of members consistent with industry standard regulations and member requirements.
  • Introducing a continuous improvement process review framework to evaluate service delivery and SLAs to ensure customer satisfaction.
  • Keeping abreast of all legislative changes in the everchanging superannuation landscape and across all contractual requirements, both internal and thirdparty service provider arrangements.
  • Managing the ongoing performance of outsourced service providers and ensure contracts remain uptodate and enable delivery of desired service models.
  • Managing the resolution of service operational issues which includes identifying root core issues, analysing the impact to the operational environment and managing solutions to mitigate the risk of reoccurrence.
  • Collaborating with internal stakeholders in the development and implementation of new products for members.
  • Ensuring Hostplus and its outsourced service providers maintain appropriate internal controls and the fund has transparency in audit and governing frameworks.
  • Ensuring Hostplus complies with legislation change requirements as it relates to the member education and service delivery models.
  • Maintaining an audit and governing program that assesses the performance of its service providers or confirms the successful implementation of change initiatives.
  • Managing operational requirements for the Defined Benefits products and services.

About you:

You will have principal ownership and responsibility to lead all elements of the administration services function and therefore the following skills and knowledge will be essential in delivering outcomes including:

  • Effectively empowering the team to achieve the desired business outcomes;
  • Building strong and lasting relationships through the provision of exemplary customer service for all clients (internal & external);
  • Being a confident, articulate and a strong communicator;
  • Recognising problems and developing strategies to address requirements in a timely manner; and
  • Presenting both written and oral material clearly and succinctly and moves groups to an appropriate conclusion/outcome.


You will have extensive senior executive experience within the financial services industry, with specialised expertise in fund administration, vendor management and/or insurance.

Strong leadership experience is essential with the ability to empower teams and promote collaboration across departments to achieve exceptional results.

This includes holding an in-depth knowledge of managing operational teams and building best of breed infrastructure.

In addition, a well-developed level of understanding of relevant regulations and legislation is required, with the ability to incorporate requirements into actions including tracking and monitoring programs.


Why work for us:


Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.

We v

  • Administration Manager

    2 weeks ago

    Melbourne, Victoria, Australia Chorus Executive Full time

    Fast-growth, dynamic start-up with double digit month on month growth Autonomy to make a big difference Reporting to the CEOPeeplcoach is an on-demand career and leadership development platform, and our mission is to ensure that every person has access to an experienced coach to help them accelerate their personal, professional, and business impact.For too...

  • Interim Executive Consultant – Gig Executive

    2 weeks ago

    Melbourne, Victoria, Australia GIG EXECUTIVE Full time

    The OrganisationFuture Leadership is a dynamic capability ecosystem for boards and executives, encompassing Fisher Leadership for board and executive search, CLA for leadership development, and Gig Executive for on-demand interim executives. Recognised in the Great Place to Work survey and a B-Corp Certified organisation we strive to innovate and lead in our...

  • Executive Administration Manager

    2 weeks ago

    Melbourne, Victoria, Australia The Australian Ballet Full time

    About the roleThis role is responsible for providing the highest level of administrative support to the Artistic Director as well as supporting the broader Artistic department, executing administration support, operational planning, coordination and leadership.This position is integral to the effectiveness of the Artistic Director and the department overall,...

  • National Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Blackbook Executive Full time

    Solid training on offer Strong mentorship and guidance Excellent salary in placeWhat's on Offer?This is a great time to join this business as they are about to go on an exciting growth journey. The business would love this person to progress into other roles over time and will provide all the support and training needed for you to reach your career goals. A...

  • Executive Officer

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Group Services Full time

    The Chief Executive Officer and Principal Registrar (CEO and PR) assists the Chief Justice in the management of the business and administrative affairs of the Federal Court of Australia, and ensures the provision of corporate services for 2 federal courts and a tribunal. This Executive Officer position plays a key role supporting the CEO and PR and managing...

  • Logistics administrator

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Company Overview: Our client manufactures and distributes hospitality equipment and furniture across the globe. With a manufacturing site and head office located in Keysborough, they are seeking a contracts administrator to join the team to manage domestic and international orders. Role Overview: This role will involve end to end order managment,...

  • Loans Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Grant Executive Search Full time

    New Loans Administrator Career Opportunity Take the next up in your career Excellent Salary Package & Lifestyle BalanceAs one of Australia's leading Fintech lending groups, this organisation is committed to building a best practise culture and working environment, as well as actively developing and encouraging its team for longer term individual career...

  • Executive and Administration Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.- Ongoing Appointment:- Full time - 80 Hours + ADO (1.0 EFT):- Classification:...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary: Competitive Contact:Laura Houlston Six Degrees Executive has exclusively partnered with a well-known hardware supplier, working with builders to provide a variety of materials. They are a national brand, with over 1,500 employees. Reporting to the CIO, you will form part of the Technology leadership team and...

  • Chief Executive Officer

    2 weeks ago

    Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne. They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...

  • Chief Executive Officer

    2 weeks ago

    Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne.They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...

  • Services Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Labourpower Recruitment Services Full time

    Campbellfield Location- $40.61 per hour Temp to Perm opportunity after 6 months Monday to Friday 7.30am3.30pm- some flexible options are open to discussionThe role will require, but is not limited to the following duties:Controlling data management and flows between customer systems, and our proprietary in-house operations software (currently IDC) to...

  • Executive Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Manpower Australia Full time

    Role: Executive AdministratorLocation: Sydney (Pacific Hwy, North Sydney) Collins Street, Melbourne.Requirement:Previous experience in the high-tech industry preferredExcellent verbal and written communication skills, ability to interact with Executive/Senior staff and clientsOrganized and detail-orientedSelf-motivatedExperience with advanced desktop...

  • Office Administrator/executive Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Kaizen Recruitment Full time

    Start-up fund manager Permanent role | Flexible working Annual Wellness Retreat package | $85K packageOur client is a boutique fund manager firm focusing on impact and ethical investing. Due to their growth, they are now seeking a self-motivated and proactive Office Administrator/Executive Assistant to manage and provide all-rounded administrational support...

  • Executive Assistant/administrator

    2 weeks ago

    Melbourne, Victoria, Australia Bell People Consultants Full time

    Global FMCG Manufacturing Organisation Contract Role ASAP Start 4 days per week Inner Melbourne LocationAbout the CompanyOur client is one of the world's leading global pharmaceutical manufacturers and suppliers of pharmaceutical related products for the local and export overseas market. They are well known for their operational excellence, passion for...

  • Executive Manager, Service Operations

    2 weeks ago

    Melbourne, Victoria, Australia Hostplus Full time

    Apply- Job no: 86PDD- Category: AdministrationAcknowledgement of Country:Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.About us:At Hostplus, we...

  • Client Services Executive

    2 weeks ago

    Melbourne, Victoria, Australia Teradata Full time

    Position OverviewThe Client Services Executive (CSE) is responsible for the opportunity identification, qualification, and closure for Teradata services portfolio - consulting, managed services, and transaction services - and Teradata as a Service offerings. CSE aligns with the Account Executives/Teams on the Services business plan and execution and is...

  • Executive Gm

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:- $300000 per annum Contact:Michelle Young An extraordinary role for a customer-obsessed, commercially focused senior strategy leader to drive top line sales growth in new and existing channels Core responsibility for delivering profitable customer growth in a competitive industry Seeking a driven, highly...

  • Payroll Administrator

    2 weeks ago

    Melbourne, Victoria, Australia MATCH Executive Full time

    Supportive, and friendly organisation in a growth phase Full time permanent role Opportunity to learn and progress your careerOur client is a leading Disability Support Organisation committed to delivering the highest quality professional & personalised care whilst helping clients across Melbourne's Eastern Suburbs lead a fulfilling life.They are seeking a...

  • Marketing Executive

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:Competitive base salary + superannuationContact: Chanelle CastroAbout the organisationOur client is an established national industry association focussed on servicing over 16,000 members nationally and globally through education, training and business advisory. They set the professional standards and best...