Executive Manager, Service Operations

2 weeks ago

Melbourne, Victoria, Australia Hostplus Full time
Apply

-
Job no: 86PDD

-
Category: Administration

Acknowledgement of Country:


Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.

We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:


At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super.

We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:

The Executive Manager, Service Operations is responsible for the management of third-party service providers and the internal servicing teams.

The role will also oversee the development and management of servicing models, including operations and digital solutions, for all Hostplus members, employers and third parties with a focus on ensuring our members, employers and third parties are able to get the information that they need, when and how they want it.


Key responsibilities for this role include:

  • Providing strategic leadership and oversight to the service operations team, driving high quality service delivery to ensure member satisfaction, engagement, and retention.
  • Developing and executing the various stages of the business strategy as well as, the development and implementation of related business plans.
  • End to end management of member online services to drive marketing, and provide knowledge and functionality, to meet member expectations.
  • Managing and refining, service operating models across the business both internally, and externally through vendors, to ensure they are meeting expectations.
  • Management of governing frameworks.
  • Developing and rolling out a communication strategy to meet education of members and operational requirements.
  • Overseeing the endtoend claims management process to ensure a highquality service is being provided through vendors.
  • Managing the delivery of education and engagement on products and services the fund offers.
  • Overseeing the development of facetoface front office engagement models for education and services in Melbourne, Sydney, and Adelaide.
  • Overseeing business transformation programs, including but not limited to, the conversion of transactions to digital strategies.
  • Increasing digital take up rates and increasing education and engagement models across the fund.
  • Managing, refining, and monitoring vendor management frameworks, including the adherence to vendor contractual obligations.

About you:

You will have principal ownership and responsibility to lead all elements of the service operations function and therefore the following skills and knowledge will be essential in delivering outcomes including:

  • Effectively empowering the team to achieve the desired business outcomes.
  • Building strong and lasting relationships through the provision of exemplary customer service for all stakeholders (internal & external).
  • Being a confident, articulate and a strong communicator.
  • Recognising problems and developing strategies to address requirements in a timely manner.
  • Presenting both written and oral material clearly and succinctly and the ability to move groups to an appropriate conclusion/outcome.


You will have extensive senior executive experience within the financial services industry, with specialised expertise in fund administration, vendor management and/or insurance.

Strong leadership experience is essential with the ability to empower teams and promote collaboration across departments to achieve exceptional results.

This includes holding in-depth knowledge of managing operational teams and building best of breed infrastructure.

In addition, a well-developed level of understanding of relevant regulations and legislation is required, with the ability to incorporate requirements into actions, including tracking and monitoring programs.


Why work for us:


Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.

We value diversity of thought and have an open and flexible workplace.

Some industry leading benefits we offer include:

  • 15% superannuation.
  • Access to subsidised financial advice.
  • Salary packaging.
  • Flexible work arrangements.
  • Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.
**How do I apply?

  • Executive Manager, Service Operations

    2 weeks ago

    Melbourne, Victoria, Australia Hostplus Full time

    How will you make an impact?Are you passionate about making a positive impact to our members dignified retirement?In this senior executive role, you will play a crucial part in formulating and implementing vital strategies aimed at assisting our members with effectively managing their superannuation. Your role will have a positive influence on our members'...

  • Interim Executive Consultant – Gig Executive

    2 weeks ago

    Melbourne, Victoria, Australia GIG EXECUTIVE Full time

    The OrganisationFuture Leadership is a dynamic capability ecosystem for boards and executives, encompassing Fisher Leadership for board and executive search, CLA for leadership development, and Gig Executive for on-demand interim executives. Recognised in the Great Place to Work survey and a B-Corp Certified organisation we strive to innovate and lead in our...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary: Competitive Contact:Laura Houlston Six Degrees Executive has exclusively partnered with a well-known hardware supplier, working with builders to provide a variety of materials. They are a national brand, with over 1,500 employees. Reporting to the CIO, you will form part of the Technology leadership team and...

  • Head of Operations

    2 weeks ago

    Melbourne, Victoria, Australia MATCH Executive Full time

    Work for a truly inspiring NFP Manage a brandnew development to the museum Develop, plan, review and execute the Operation strategyOur client is a an incredible Not-For-Profit who have been operating for over 35+ years and providing valuable education and insight to the community and beyond. They are currently seeking an experienced Operations Manager to...

  • Executive Gm

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:- $300000 per annum Contact:Michelle Young An extraordinary role for a customer-obsessed, commercially focused senior strategy leader to drive top line sales growth in new and existing channels Core responsibility for delivering profitable customer growth in a competitive industry Seeking a driven, highly...

  • Sales Executive

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Company Overview: Our client is at the forefront of revolutionising the aged care industry with innovative income support solutions. Since 2010, our client has offered professional and specialised consulting supported by automating processes with cutting-edge software. Specialising in software/finance and clinical/nursing services, our client empowers...

  • Chief Executive Officer

    2 weeks ago

    Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne. They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...

  • Chief Executive Officer

    2 weeks ago

    Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne.They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...

  • National Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Blackbook Executive Full time

    Solid training on offer Strong mentorship and guidance Excellent salary in placeWhat's on Offer?This is a great time to join this business as they are about to go on an exciting growth journey. The business would love this person to progress into other roles over time and will provide all the support and training needed for you to reach your career goals. A...

  • Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Austcorp Executive Full time

    Largest global IT business in their field Work with some of the best companies in Australia Career progression & Self Development opportunitiesThe Company:This organisation are a leading technology business that operate in over 100 countries across the world and have a multibillion dollar turnover. As a world renowned company this business are leading the...

  • Warehouse Operations

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    THE COMPANYThis organization, established on circular economy principles, tackles the issue of households storing their gas cylinders. With a delivery structure similar to milkmen, this company is rapidly expanding its operations on a national scale.THE POSITIONThe Operations & Logistics Lead will expand the internal last-mile delivery service to enrich the...

  • Chief Operating Officer, Acute Services

    2 weeks ago

    Melbourne, Victoria, Australia Alumni Executive Search Australia Pty Ltd Full time

    Chief Operating Officer, Acute Services - Monash Health Alumni Executive Search Australia Pty Ltd Chief Operating Officer, Acute Services, Monash Health Join Monash Health, Victoria's largest public health service, in a pivotal leadership position as the Chief Operating Officer for Acute Services. This role offers the chance to influence healthcare delivery...

  • Chief Operating Officer, Acute Services

    2 weeks ago

    Melbourne, Victoria, Australia Alumni Executive Search Australia Pty Ltd Full time

    Chief Operating Officer, Acute Services - Monash HealthAlumni Executive Search Australia Pty LtdChief Operating Officer, Acute Services, Monash HealthJoin Monash Health, Victoria's largest public health service, in a pivotal leadership position as the Chief Operating Officer for Acute Services. This role offers the chance to influence healthcare delivery...

  • Chief Operating Officer, Acute Services

    2 weeks ago

    Melbourne, Victoria, Australia Alumni Executive Search Australia Pty Ltd Full time

    Chief Operating Officer, Acute Services - Monash Health Alumni Executive Search Australia Pty Ltd Chief Operating Officer, Acute Services, Monash Health Join Monash Health, Victoria's largest public health service, in a pivotal leadership position as the Chief Operating Officer for Acute Services.This role offers the chance to influence healthcare delivery...

  • Head of Operations

    2 weeks ago

    Melbourne, Victoria, Australia Blackbook Executive Full time

    High performing manufacturing site Diverse customer base Opportunity to drive operational excellenceOur ClientOur client has been providing high quality products across Australia for generations and is a built a brand that is trusted and respected. There is now an opportunity for a Head of Operations reporting into the Managing Director to drive the business...

  • Chief Executive Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Page Executive Full time

    Leading cleantech company Groundbreaking Direct Lithium Extraction technologyAbout Our Client:Electralith is a leading cleantech company developing novel lithium refining technology. Electralith's ground-breaking Direct Lithium Extraction technology, which is supported by investment from Rio Tinto and IP Group, promises to revolutionise lithium production...

  • Manufacturing Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia MATCH Executive Full time

    Construction / Building Manufacturing Experienced required Parttime role Help lead and drive transformation Our client is a manufacturer of building products and associated products servicing the commercial construction industry. They are seeking a Operations Manager to lead the entire business unit and 2 sites in Melbourne. This is part time (3 days a week)...

  • Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia MATCH Executive Full time

    Passionate & highly skilled company with strong culture Newly created role to create an impact Attractive salary packageOur client is a successful and innovative market leading cabinetry business conveniently located in Moorabbin that manufactures high end custom joinery for kitchens, bathrooms, wardrobes, studies and other bespoke luxury architectural...

  • Marketing Executive

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:Competitive base salary + superannuationContact: Chanelle CastroAbout the organisationOur client is an established national industry association focussed on servicing over 16,000 members nationally and globally through education, training and business advisory. They set the professional standards and best...

  • Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the Company: We are delighted to be partnering with Jazwares, a global leader in consumer products, to find an exceptional Account Executive. Jazwares is renowned for its diverse range of innovative and high-quality toys, plush, collectibles, and lifestyle products. With a rich portfolio that includes beloved brands like Pokémon, AEW, and Star Wars,...