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Receptionist / Guest Relations Concierge

3 months ago

Sydney, New South Wales, Australia Rabobank Full time

About us
Rabobank Australia is the world's leading specialist in food and agribusiness banking. We are structured as a cooperative.

Our purpose is clear:
we enable our clients to feed the world sustainably.

One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our commitment to our employees and clients is at the heart of everything we do.

About the role:


Are you looking for a fun and varied role? As Receptionist, internally known as Guest Relations Concierge, you will play an important part of Rabobank's Workplace Premises team.

You will support the Front of House manager in the day-to-day management and administration of the client floor in the Sydney CBD head office to ensure that the highest standards of operation are always maintained.

In addition to the physical offices, Workplace Premises team also looks after mail and courier services, Fleet and Guest Relations in Sydney.


What will keep you busy:

  • Ensuring the presentation of the front of house, reception and meeting rooms are always clean and tidy
  • Welcoming internal and external guests, clients and staff in a professional manner
  • Managing all meeting room bookings requests and reception functional mailbox, ensuring meeting rooms are set up correctly and ready for each meeting.
  • Creating security access passes for internal and external visitors, and maintaining visitor records checking in and out
  • Assisting with the planning and coordination of meeting and events, including executive meetings, team meetings and after hour functions
  • Assisting setting up and packing down meeting spaces and events
  • Placing catering orders for meetings and events including coordinating menus and delivery times with external vendors across all floors, acting as back up to the Front of House team by assisting the Mailroom function
  • Preparing and serving coffees, as Barista
  • Creating and maintaining various reports
  • Responding to queries and answering and redirecting incoming calls in a professional, positive and timely manner
  • Follow Food Safety Policies, WHS Policies, safe chemical handing procedures

About you:


We are open to considering individual who may be working in hospitality, reception or some other role where you are interfacing with people.

In addition to your enthusiasm and positive attitude you will be:

  • Confident communicating with people at all levels in the organisation
  • Personable with excellent interpersonal communication skills
  • Customer service focussed
  • Familiarity with MS Office suite highly regarded
  • Willing and able to obtain a First Aid Certificate and Responsible Service of Alcohol (RHA) training
  • Available to work onsite Monday to Friday from 8:30am to 5pm

What we're proud to offer you:

  • As part of our wellbeing offering we also have Wellbeing Leave. These extra leave days can be used in a way that helps achieve greater work/life balance. It's just another way we are helping our employees to lead happier, healthier and more fulfilling lives.
  • Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
  • An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer upto 14 weeks paid leave)
  • We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
  • Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employerfunded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
  • As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.