Ecommerce & Sales Assistant

1 week ago


South Melbourne, Victoria, Australia The Music Place Full time

About The Music Place
We are a family owned and operated retail music shop specialising in Brass and Woodwind sales, repairs and rentals.

We are passionate about music education and the benefits playing a musical instrument can have for people at all ages.

Over the last 30 years we have supported the musical community through a range of events and workshops as well as our recently launched scholarship program.

We are more than a shop, our clients become family, we seek to continue to build the Australian music community and ensure everyone feels welcome and accepted in our store.


Position Description


As the Ecommerce & Sales Assistant you will be responsible for adding and updating product listings, entering purchase orders, creating and maintaining assets, and general website maintenance.

Part of your role may also be assisting with the sales floor at times.

On the sales floor you will be responsible for providing outstanding levels of customer service to our clients, providing them with the advice they expect and require from the Music Place team.

Using your excellent people skills, and your professional demeanor, you will assist a wide variety of our clients in purchasing and maintaining a wide variety of brass and woodwind instruments and accessories.


Key Responsibilities

  • Greeting customers in store, providing them with a high standard of customer service to assist them in their purchasing or knowledge needs.
  • Updating product listings on the website including images, descriptions and pricing.
  • Creating and managing all assets for the website.
  • Optimising SEO across product listings.
  • Lead by example, modelling the culture, values and expectations of The Music Place to all staff.

Requires skills/experience

  • The ability to play a brass or woodwind instrument to at least an intermediate level.
  • Prior experience in a website maintenance, or content creation role.
  • Experience with cloudbased Ecommerce platform.
  • Experience with Rain, Ecwid & Wordpress would be highly advantageous.
  • Demonstrated ability in problem solving and conflict resolution with customers preferably in a retail environment.
  • Sound knowledge and understanding of Australian Consumer Law in regards to product warranties, and consumer rights.
Retail shop opening hours

10am - 5:30pm Mon

  • Friday |10am 2pm Saturday
Casual to permanent part time position.

Hours:
per week (negotiable)

Expected Start Date:
June/July 2024

Remuneration is tied to the Retail Award + Commission for sales

Job Types:
Part-time, Permanent, Casual

Pay:
$ $32.10 per hour

Expected hours:
per week

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Commission
  • Penalty rates

Application Question(s):

  • What brass or woodwind instrument can you play and to what level?
  • Do you have experience in Canva or Photoshop?

Experience:

  • Website maintenance: 1 year (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Application Deadline: 12/05/2024

Expected Start Date: 17/06/2024
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