North Service Centre Inspecie Specialist

6 days ago

Melbourne, Victoria, Australia AMP Full time
North Service Centre Inspecie Specialist

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions.

Every day, we help people see and make more of their financial potential, so that they can create their tomorrow.

And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact
The North Service Centre is responsible for servicing advisers and clients on the North Platform.

The Onboarding (Inspecie) role encompasses specialised functions when onboarding customers & advisers onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and clients.


The main focus areas for the Inspecie Specialist are:

  • Respond to telephone enquiries with a strong sense of ownership and take appropriate action. This may involve chasing up the correct answer or referring the issue to another area for action
  • Handle complex queries and process exceptions
  • Assist with testing website and administration systems when and if required
  • Assist with documenting procedures when and if required
  • Identify areas of improvement and assist in establishment of work practices
  • Provide problem solving capabilities to ensure implementation dates can be met
  • Build relationships with external platforms and stakeholders
  • Ask appropriate questions and interpret the responses to identify customer needs
  • Analyses the cause of a customer's problem and assesses the appropriate course of action
  • Ensure interactions with customers achieve predetermined quality standards for listening skills, responsiveness, reliability, tone, and accuracy
  • Ensure correct information relating to product design, legislation, procedures, and AMP Australia organisational knowledge is provided to Advisers & Clients

What you will bring to the team

  • Excellent written and verbal communication skills
  • Always "put customers first"
  • Ability to build strong relationships with stakeholders
  • Understanding of financial planning/advice concepts and/or experience in a financial advice office (desirable)
  • Superannuation and regulation knowledge (desirable)
  • General knowledge of financial markets and investment assets (desirable)
  • Experience in Platforms (desirable)

You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.


We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.


Ready to create your tomorrow?
If you're someone who sees opportunity where others

  • Environmental Services Assistant

    7 days ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Supportive Management Casual roles with regular hours Previous experience in a Hospital or Hotel environmentAre you an enthusiastic team player seeking a career in healthcare? The North Eastern Rehabilitation Centre is looking to employ Environmental Services Assistants to join our supportive team. You will take pride in your work, have a friendly and...

  • Client Service Representative

    7 days ago

    Melbourne, Victoria, Australia Melbourne Veterinary Specialist Centre Full time

    Job Description:Part Time Client Services Representative Wanted Based at Glen Waverley, and Essendon Fields on occasion Part time role hours per week) Minimum 2 years Reception/Client Services experience essential Experience within the veterinary or health industry highly regardedThe Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist...

  • Food Services Assistant

    6 days ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Supportive Management Food Processing Certificate Level Casual roles with regular hoursAre you a friendly and enthusiastic individual seeking a rewarding career?The North Eastern Rehabilitation centre is looking to employ a Food Services Assistant to join their busy department on a casual basis. You will work collaboratively in a dynamic team environment...

  • HR Systems Specialist

    6 days ago

    Melbourne, Victoria, Australia DELAWARE NORTH Full time

    HR Systems Specialist About us: Delaware North is a market leader in the catering and hospitality industry with a portfolio spanning across: sporting stadiums, airports, leisure and entertainment venues across Australia and New Zealand. About this role: Reporting to the Head of HR Services & Solutions, the HR Systems Specialist is responsible for the...

  • Quality Coach-north Service Centre

    7 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • North Service Centre Reporting Analyst

    7 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Dietitian

    7 days ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Part-Time Role (15 hours/week):- Supportive team environmentAn exciting opportunity exists for an enthusiastic and experienced Grade 2 Dietitian, to join our established multidisciplinary team at North Eastern Rehabilitation Centre (Ivanhoe), on a part-time basis. The successful applicant will have the opportunity to work with a diverse clinical caseload...

  • Administration Officer

    7 days ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Professional Development Opportunity:- Supportive working environment:- Excellent interpersonal and communication skillsAre you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?Our Patient Services Team are looking for enthusiastic and motivated individuals to...

  • People Experience Specialist

    6 days ago

    Melbourne City Centre, Victoria, Australia North East Link Program Full time

    Lead the People Experience team who create positive experiences and solutions for Victoria's largest ever transport project. Work with a fun and supportive People & Culture team with creative autonomy to design and deliver. 3 years fixed term VPS 6 $127,467 to $170,579 + super and benefits.About North East Link North East Link is the biggest ever investment...

  • Contact Centre Specialist

    7 days ago

    Melbourne, Victoria, Australia GSB Full time

    Contact Centre Specialist (Part-Time)Contact Centre SpecialistGreat Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story.This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre...

  • North Service Centre Quality Coach

    7 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Complaints Team Quality Coach-north Service Centre

    6 days ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Preadmission Officer

    7 days ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Full Time and Casual Positions available Supportive Team EnvironmentAre you a healthcare professional looking for an exciting opportunity to be part of a dynamic team? Join us in providing assessments and delivering exceptional care across the Victorian Rehabilitation HospitalsAs a member of our preadmissions team, you will play a crucial role in conducting...

  • North Service Centre Client Consultant

    7 days ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Client Consultant (Sydney + Hybrid)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Sharepoint Solutions Specialist

    6 days ago

    Melbourne City Centre, Victoria, Australia North East Link Program Full time

    Implement dynamic SharePoint outcomes for a dynamic people and culture team Opportunity to work in transport infrastructure environment a growth industry 5 months fixed term $103, 920 to $125, 735 + super & benefitsAbout North East LinkNorth East Link is the biggest ever investment in Melbourne's north-east - changing the way people move around...

  • Executive Assistant to The CEO

    7 days ago

    Melbourne, Victoria, Australia North Projects Full time

    About NorthNorth Projects is a specialist advisor and consultancy to property, construction, and development projects nationally. We deliver successful project outcomes by managing cost, scope, risk, design, feasibility, and programme. We ensure that our advice is always balanced and provides a whole project perspective.Our clients include State governments,...

  • Talent & Capability Advisor

    6 days ago

    Melbourne, Victoria, Australia North Projects Full time

    About North ProjectsNorth Projects is a specialist advisor and consultancy to infrastructure projects nationally. Our clients include State governments, company boards, financiers, developers, builders, governments, PPP Sponsors and tertiary education providers.Establishing itself as a quantity surveying firm, we have expanded into project management,...

  • Complaints Team Quality Coach-North Service Centre

    7 days ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Contact Centre Training Specialist

    7 days ago

    Melbourne, Victoria, Australia Mercer Full time

    Contact Centre Training Specialist- Up to three positions available: Full-time fixed term until 30 April 2023What can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that...

  • GP | Balwyn North

    7 days ago

    Melbourne, Victoria, Australia Bupa Full time

    Bupa's global ambition is to be the world's most customer centric healthcare organisation. As a global healthcare enterprise, we have a proud history of caring for over 75 years and a clear purpose: "helping people live longer, healthier and happier lives and make a better working world".In 2023, we launched our Connected Care strategy, which is driving and...