Liability Claims and Recoveries Officer

1 week ago

Burwood, Victoria, Australia Transport For NSW Full time

Organisation/Entity:
Transport For NSW- Job Category: Policy- Job Location: Burwood, NSW, AU, 2134- Job Ref No:

Employment Type:
Fixed Term Full-Time- Salary Range: $ $
About us
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot.

We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling.

The work we do connects the journeys you take every day.


We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history.

We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.


That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

About Transport Shared Services


Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers.

Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens.

Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business's value proposition and services.


The opportunity
Right now we have an exciting opportunity for an experienced
Liability Claims & Recoveries Officer to join our team.


The primary purpose of the role is to manage an end-to-end portfolio of liability claims and recoveries, delivering quality, prompt and efficient service and advice to clients, whilst ensuring compliance with delegated authority, legislation and policies.

The role is responsible for maintaining effective relationships with internal stakeholders and ensuring implementation of strategies designed to reduce claims costs and minimise insurance premiums.

The role works in a team environment, assisting and complementing the work of others in the Liability Claims and Recoveries team, to ensure that the customer receives the best service possible.


Key accountabilities:

  • Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customers
  • Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
  • Account for and manage public liability claims including personal injury, fleet claims and property losses, in accordance with standard operating procedures (SOPs) for transactional processes, and adhering to the Public Sector Values of Integrity, Trust, Service and Accountability.
  • Identify the issues surrounding liability claims made against Transport for NSW and appropriately investigate liability.
Please click here to view a copy of the role description.

About you:

  • Extensive knowledge and experience in public liability claims and recoveries management in a large organisation or with an insurer
  • Detailed and uptodate knowledge of relevant insurance legislation and regulations and of current requirements and practices relating to government organisations.
  • Demonstrated ability to take ownership of customer experience and advanced skill in building rapport, understanding stakeholder requirements and resolving concerns.
  • Strong capability to communicate clearly, concisely and appropriately both orally and in writing.
  • Sound numeracy ability with solid analytical and problemsolving skills
  • Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge

Salary and Benefits
The salary for this position is Grade 6A, $97,27- 6E $107,007 per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

Interested?

Applications close: 11:59 PM, Sunday 19th February 2023.

We're an inclusive and flexible workplace


Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do.

Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time.

We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We're proud to be recognised as a FlexReady Certifi

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