Insurance Services Coordinator

1 week ago

Burwood East, Victoria, Australia Country Fire Authority Full time
Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role

A wonderful, fixed term opportunity exists for an Insurance Services Coordinator to work independently managing & coordinating CFA's self-managed Motor Vehicle Insurance claims program, coordinating repairs, assessments, recoveries and legal demands for over 4000 vehicles with motor claims actioned annually.

Key responsibilities of this role will include overseeing the management of the Motor Vehicle Insurance Program and the reinstatement of all damaged property and vehicles including quotations, assessment, payments and recoveries from third parties and insurers in compliance with the Insurance Contracts Act and Road Safety Act.

This part time role would be perfect for a professional, customer focussed coordinator who is willing to learn and keen to explore where a career with CFA can take you.

Further detailed responsibilities can be found in the position description attached.
About You

The person we are looking for will have sound experience and understanding of insurance claims procedures in compliance with the Road Safety Act.

You will work well within a team, be able to work proactively with mínimal supervision and will have professional interpersonal and communication skills when dealing with internal and external stakeholders.

Crucial to your success in this role will be your organisational and time management skills. Your ability to initiate and manage process improvements will be highly regarded.

Naturally, you will have excellent communication skills and a strong customer focus with the ability to engage with all levels across the organisation.

Furthermore, the successful applicant will have strong attention to detail, and exceptional computer literacy skills, particularly in Microsoft Office and databases.

This opportunity will see you not only have the ability to broaden your skillset, but you will be part of an organisation that has a meaningful purpose in the community.

Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-

Life Balance:
Paid parental leave, generous leave provisions

  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways
Your Application
Pre-employment Checks

  • Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.


Applications close: 11:59pm 14 February 2024.

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