Injury Recovery Team Leader

1 week ago


Burwood East, Victoria, Australia Country Fire Authority Full time
The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations.

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.


About the Role:


Join our Injury Recovery Services team as a Team Leader You will oversee claims management for CFA's WorkCover and Volunteer Compensation claims, lead a team of specialists, and improve our services for injured members, volunteer employers, and other stakeholders.

As the Team Leader, you will be responsible for leading a small but dedicated team of injury management and compensation specialists.

Together, you will work to deliver top-notch services to support injured members, managers, volunteer employers, and other stakeholders. From injury management to return-to-work programs and compensation services, you will be the driving force behind our team's success.

In addition to managing day-to-day operations, you will also play a critical role in shaping our department's strategic planning and development.

With your leadership, we will continue to improve our service delivery and increase value to our customers and the CFA.

If you are a natural leader with a passion for helping others and a deep understanding of injury management and compensation services, we want to hear from you

About You:

  • Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation or equivalent experience.
  • Proven leadership skills and demonstrated ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.
  • Proven people management skills and demonstrated ability to lead and develop a specialist resource team.
  • Demonstrated high level written and verbal communication skills and collaborative relationship building skills.
  • Proven ability to provide authoritative, specialist advice and expertise to all levels within an organisation
  • Proven ability to negotiate and deliver agreed outcomes whilst working with mínimal supervision and to strict deadlines.
  • Cover letter
  • Resume

Pre-employment checks:

  • Can provide acceptable evidence that they meet full vaccination status (3 doses) or provide medical evidence confirming an exemption.
  • Successfully complete a National Police History Check and Working with Children Check
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.


Applications close: 11:59pm 11th May 2023

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