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Complaints Technical Advisor

3 months ago

Melbourne, Victoria, Australia Allianz Australia Full time

Complaints Technical Advisor | Melbourne/Sydney


At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.


We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.


We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

  • Supporting our Customer Relations objectives by supporting Team Managers, Seniors and our specialists with fair and reasonable decision making outcomes in accordance with Regulatory Guide 271, the General Insurance Code of Practice and our Allianz dispute resolution framework.
  • Analysing industry trends, regulatory changes, and emerging technologies to provide recommendations on technical strategies and best practices.
  • Developing and delivering technical training programs for internal stakeholders to enhance their understanding of complex insurance concepts and technical aspects.

About you

  • Extensive complaint management experience in internal and external dispute/complaint resolution practices.
  • Significant experience in managing technical complaints / situations within the insurance industry.
  • Comprehensive knowledge of RG271, the Insurance Contracts Act and the General Insurance Code of Practice
  • Strong analytical and problemsolving skills with the ability to interpret and communicate complex technical information effectively.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.

What's on offer

  • Be part of a team that's openminded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 ondemand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.

We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.


Adjustments and support
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Job Level:

  • Professional

Location:

  • Melbourne, VIC, AU, 3000Sydney, NSW, AU, 2000

Area of Expertise:

  • Customer Services & Claims

Unit:

  • Allianz Australia

Employing Entity:

  • ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

  • Full-Time

Remote Job:

  • Hybrid working

Employment Type:

  • Permanent

ID:

  • 49304

Position Cluster:

  • Non-Executive