Senior Technical Advisor

1 week ago


Melbourne, Victoria, Australia HUDSON Full time
Job Summary

We are seeking a highly skilled Senior Technical Advisor to join our team at HUDSON. As a key member of our organization, you will be responsible for driving the development and delivery of efficient and effective 24/7 Incident Management services from multiple suppliers in alignment with ITIL or SIAM methodologies.

Key Responsibilities
  • Incident Management
    • Manage and lead the provision of 'Monitoring and Issue Resolution' including 24/7 on-call support services and Major Incident Management.
  • Supplier Performance Management
    • Management of suppliers' performance according to Service Level Targets and collaborating with the internal commercial management team to address as required.
  • Change and Configuration Management
    • Lead the development and delivery of high-quality Change and Configuration Management services from multiple suppliers with independent underpinning contracts.
  • Test Services
    • Deliver Test services, including:
      • User Acceptance Testing (UAT) of changes
      • Annual Business Continuity Plan and Disaster Recovery testing
  • Service Now Implementation
    • Participate in the implementation of Service Now to align with ITIL and SIAM processes.
Requirements
  • Technical Expertise
    • Demonstrated technical experience in supporting services and applications in a Cloud native infrastructure, using defined procedures and processes.
    • Experience in reviewing technological system changes, evaluating impact, coordinating testing of modifications and ensuring documentation is updated.
    • Demonstrated experience in Service Now and Jira systems for the delivery of service management and critical programs and projects.
    • Demonstrated understanding of geospatial data and systems with experience in tailoring and displaying static and dynamic data to users in high load environments.
    • Demonstrated experience in supporting the successful delivery of critical programs and projects.
    • Demonstrated experience in delivering Service Management operational services, focusing on Incident & Change Management.
    • Demonstrated experience in developing, implementing, and maintaining systems while adhering to sound knowledge management principles.
How to Apply

Please submit your resume (in MS Word Format) for consideration. A cover letter demonstrating your relevant experience may also be reviewed.


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