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IT Operations Manager

3 months ago

Mackay Regional, Australia Assurant, Inc. Full time

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they're located around the world is united by our uncompromising values and culture. You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

  • A cultural day off to celebrate what's important to you
  • International and Local mentoring programs
  • Discounted Employee Share Purchase Program
  • Diversity panels and employee resource groups
  • 6 weeks company paid parental leave including superannuation contributions while on unpaid leave
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Hybrid work model - 2 days onsite, 3 days remote
  • Novated vehicle leasing
  • Volunteering opportunities to give back to a cause that is important to you
What's the role about?

The IT Operations Manager is responsible for strategy planning, implementation, and performance of the IT function to enable the business to meet current and long-term priorities.

  • Accountable and responsible for managing and implementing corporate information technology systems.
  • Align the businesses with Assurant standardised systems that deliver performance and efficiency gains.
  • Work with the Global IT teams to evaluate current and future systems platform proposals and keep the local leadership team updated on impacts and changes.
  • Oversee teams involved in the design, development, and deployment of scalable solutions to achieve business priorities and requirements by managing both the internal IT team and external providers.
  • Lead, coach and develop the IT team, focusing on current applications & infrastructure needs, and considering future technologies required, enabling team growth, career progression and support of the Assurant culture.
  • Complete and document probationary reviews, development plans, and conduct regular 1:1s to ensure development needs and coaching plans are implemented.
  • Develop and manage the IT budget for the short and mid-term through commercial assessment and considerations, and strong cost controls.
  • Ensure business continuity and disaster recovery infrastructure, processes and documentation are in place to enable business operations to continue in the event of a disruption. Complete DR rehearsals in accordance with the corporate framework.
  • Provide advice to Senior Management and Leadership teams on strategic planning and opportunities, risk management and continuous quality improvement.
  • Ensure that governance and risk management policies are in place in accordance with the prescribed IT Risk Management framework that clearly defines responsibilities, delegations, and processes in-line with corporate and regulatory requirements.
  • Work in the Senior Management Team to improve business systems, policies and processes to support management reporting, efficient data flow, business processes and organisational planning.
  • Complete and manage internal, external and client audits in accordance with regulatory, corporate and client requirements.
  • Oversee and determine the duration, resources and cost requirements for IT projects including system upgrades, migrations, and integration activity.
  • Contribute to the business strategy planning activities and development, communicating IT and technology requirements in simple, non-technical language.
  • Coordinate incident resolution by collaborating with clients and offshore teams on incident detection to triage, analysis, and resolution.
  • Ensure access to systems, hardware & software are operating in a stable manner. Ensure faults at system and user levels are rectified and reoccurring failures are investigated with solutions implemented to achieve SLAs and KPIs.
  • Work with business and IT stakeholders to identify and deliver technical solutions that enable greater automation and customer self-service that delivers improved productivity.
  • Ensure all data is managed in accordance with regulatory requirements, guidelines and privacy policies and practices.
  • Anticipate future IT and business requirements and proposes solutions to capture and maximise the opportunity.
  • Ensure standards, processes and procedures are reviewed and improved. Provide guidance to the IT team on managing and updating documentation.
  • Manage supplier relationships with key technology partners that support the organisation

Does this sound like you?

  • Bachelor's degree in computer science, Computer Engineering or equivalent
  • 12 years in the Information Technology industry with a minimum of 7 years of management experience in a similar role
  • Minimum of 7 years of technical experience in systems and solutions design, development and implementation, and 6 years of technical experience in IT Infrastructure and cloud services design and/or support
  • Sound knowledge and experience in the use of and expertise in distributed technologies, including but not limited to Visual Studio .NET, .NET 6.0, ASP.NET and C#.NET, Angular 13 or higher, Extensible Markup Language (XML & XMLT) and jQuery
  • Expertise and experience with RESTful API, JSON and working knowledge of SOAP
  • Sound understanding of API technologies, foundations and best practices
  • Sound understanding of Cloud-based technologies and solutions on Azure. Similar expertise in AWS is advantages.
  • Proficient with Git and ADO for code versioning and DevOps
  • Experienced in managing IT projects & re-engineering activity to transform IT function during and post business integrations & transformations
  • Expertise and experience with database technologies including MS SQL Server, NoSQL, Cosmos DB, T-SQL and stored procedures
  • Knowledge and familiarity with CSS, HTML, DHTML and JavaScript
  • Knowledge and expertise with integration and reporting solutions such as SSIS and SSRS
  • Expertise and experience with database technologies including Oracle, MS SQL Server, PL/SQL and stored procedures
  • Knowledge of client/server and n-tier development principles including Unified Modeling Language (UML) and other tools supporting Object Oriented Analysis and Design (OOAD)
  • Experience with quality assurance and testing procedures, processes and techniques employed within multi-platform application and system development cycles
  • Knowledge of development concepts for Windows and web services
  • Experience with management of Windows server operating systems
  • Familiarity with scripting languages including PowerShell
  • Demonstrated ability in establishing IT strategy while delivering on operational requirements
  • Strong leadership capability, excellent problem solving, analytical, conceptual skills and critical thinking capabilities
  • Strong project and change management abilities
  • Experience with developing and maintaining Java-based applications or systems would be advantages
  • Understanding of quality assurance and testing procedures, processes and techniques employed across platforms and environments in areas of technical specialties
  • Knowledge of interoperability issues and constraints between core platforms and distributed systems processes
  • Ability to actively contribute to developmental processes both independently and within collaborative group settings

If this sounds like you, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we're able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it's only by listening toand representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at


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