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Operations Manager

2 months ago

Mackay Regional, Australia MSS Security Group Full time
About the Role

MSS Security is seeking a highly skilled and experienced Area Manager to join our team in Melbourne. As a key member of our security services team, you will be responsible for managing a team of security guards and ensuring the delivery of high-quality services to our clients.

Key Responsibilities
  • Line management of staff
  • Contractual and procedural compliance
  • Quality Assurance
  • Customer liaison
  • Incident investigation and analysis
  • Management of customer complaints
  • Driving performance
  • Continuous improvement and innovation
Requirements
  • Victorian Security licence and control room licence
  • Cert II or higher in security operations
  • Prior experience of line management of staff in complex environments
  • Strong communication skills – verbal and written
  • Sound knowledge of and demonstrated experience in operational security
  • Ability to resolve conflicts and risk management
  • Willing to travel between sites and head office in Port Melbourne
  • Well-organised and initiative-taking with the ability to prioritise in a fast-paced environment
What We Offer

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences, and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment, and honoured to have an endorsed REFLECT Reconciliation Action Plan.

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