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Security Operations Manager
2 months ago
About the Role:
MSS Security Group is seeking a highly skilled and experienced Security Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing all aspects of security services provided by MSS Security across various public housing locations.
Key Responsibilities:
- Manage a team of security guards to ensure high-quality service delivery
- Act as a client liaison and manage contractual and procedural compliance
- Conduct quality assurance and customer liaison activities
- Investigate and analyze incidents, and manage customer complaints
- Drive performance and continuous improvement initiatives
Requirements:
- Victorian Security licence and control room licence
- Cert II or higher in security operations
- Prior experience in line management of staff in complex environments
- Strong communication skills - verbal and written
- Sound knowledge of and demonstrated experience in operational security
- Ability to resolve conflicts and risk management
- Willingness to travel between sites and head office
- Well-organised and initiative-taking with the ability to prioritise in a fast-paced environment
About MSS Security Group:
MSS Security Group is one of Australia's leading security companies, with a national footprint across Australia. We have unrivalled experience in delivering the highest quality of service and protecting some of the nation's highest profile sites.
