Customer Insights and Tenant Engagement Manager

2 weeks ago

Canberra, ACT, Australia Paxus Australia Pty Ltd Full time
Posted 03 May 202- SalaryUp to AU$57.00 per hour + Paxus Pays Weekly

  • LocationCanberra
  • Job type Contract
  • DisciplineIT General
  • Reference261307_

Job description:

  • 12 month contract, with possible extensions
- $57.00 per hour plus super

  • Australian citizens, nil security clearance required
  • Belconnen location with hybrid working arrangements available


You will be informed by research and insights to develop strategies that aim to build trust and confidence through open and two-way communication.

You will collaborate with stakeholders to ensure a strong client service ethic and deliver timely and accurate information to clients ensuring high awareness, positive engagement and ongoing information management.


Duties:

  • Identify, develop and implement client engagement strategies to raise awareness and improve client outcomes in a range of areas including property maintenance, downsizing and debt management across all channels.
  • Develop communication materials that engage and support clients through longterm tenancies, including information regarding new construction and delivery of public housing and the benefits of matching tenants with the best properties for their situation.
  • Support and develop campaigns for specific client groups and issues
  • Review, develop and evaluate direct correspondence materials across multiple channels to improve client experience, learning from behavioural insights.
  • Review, develop and maintain web content to ensure timely and accurate information is available when clients need to access it, including forms, factsheets and policies.

Required Skills:

  • Comprehensive knowledge of contemporary community engagement and communications practices, with a focus on personcentric and traumainformed language.
  • Knowledge of, or experience in, a community services environment and an understanding of the sensitivities involved, particularly as they relate to human experience.
  • Knowledge of, and exposure to, a complex government environment or the ability to quickly acquire knowledge of the operating environment of government; and an understanding of the sensitivities involved.
  • Exceptional written and verbal communication skills and ability to engage effectively with various stakeholders and audiences.

Compliance Requirements / Qualifications:

  • Relevant experience in communication and engagement for vulnerable clients is highly desirable.
  • Tertiary qualifications in communications or relevant discipline is desirable.
Reference #261307

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