Customer Insights and Tenant Engagement Manager

2 weeks ago


Canberra, ACT, Australia ACT Government Full time

This is an exciting, new opportunity to improve client experience across a range of service delivery areas in Housing ACT.

The role will suit someone who is passionate about creating and delivering the right information in the right way when clients need it.


In this role you will lead the review of communication materials across a range of complex social housing issues and develop clear, person-centred information for vulnerable people.

With a focus on improving client experience and outcomes, you will work with teams to understand their services and develop the right information their clients can access when they need it.


Eligibility/Other Requirements:

  • Relevant experience in communication and engagement for vulnerable clients is highly desirable.
  • Tertiary qualifications in communications or relevant discipline is desirable.
  • A current ACT drivers licence is desirable.
***
Notes: This is a temporary position available for up to 12 months with the possibility of permanency. A merit pool may be established from this selection process to fill vacancies over the next 12 months.

How to Apply:

If you are interested in this opportunity, please submit a two-page (maximum) response addressing the Position Description and how you could make a positive contribution to the Housing Assistance team in the Community Services Directorate.

Please include an up-to-date curriculum vitae and the names of two references.

Note:

This is a temporary position available for up to 12 months with the possibility of permanency.

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