Case Co-ordinator

1 week ago

Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 65421
Location - Parramatta

Ongoing full-time opportunity

Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)

Your role
Case Co-ordinators are the first point of contact for clients and referrers seeking assistance to resolve disputes.

CJC provides services for a wide variety of disputes including family, workplace, neighbourhood, commercial, clubs & associations, wills and estates, social/friends, guardianship, business/consumer, as well as small
- and large-scale disputes.

What you'll do


Case Co-ordinators provide information regarding CJC services; assist parties with skills and strategies to settle disputes themselves; conduct preliminary interviews to determine the suitability for mediation and/or other settlement processes; prepare parties for mediation and administer the organisation of mediation sessions throughout NSW.


You will work as part the Case Coordination team, managing your own caseload, but also collaborating with other team members and CJC mediators, on how best to support clients to resolve their disputes.


What we're looking for

  • Mediation training which meets the National Mediator Accreditation Standards or Family Dispute Resolution Practitioner or equivalent training, qualifications or professional development in alternative dispute resolution (ADR), law, or social sciences
  • Demonstrated experience in assisting people from diverse backgrounds including Aboriginal and Torres Strait Islander; culturally and linguistically diverse; people with disabilities.
  • Demonstrated experience in high volume case coordination, case management or equivalent such as high level administrative and organisational experience.
  • Demonstrated experience providing professional and empathic assistance to clients displaying difficult and challenging behaviours including emotional distress.
Download the
Role Description

What We Offer

We offer a variety of benefits, including:

  • A challenging and rewarding career
  • Flexible work environment
  • Competitive pay and conditions
  • Learning and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?


Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role under 'Key Accountabilities'.


Describe a time when you implemented your mediation or equivalent ADR training, knowledge, and experience to support clients achieve positive outcomes.


Applications close 25th March 2024 at 11:59pm AEDT.

Got a question?
Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.


To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.


Other Information


A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit
Your recruitment journey on the DCJ website

  • Case Manager

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Strategy Policy and Commissioning- Location: Parramatta, NSW, AU, 2150- Req ID: 59232Case ManagerEngagement Support ProgramCVE Engagement and Support UnitLocation: Parramatta with flexible/hybrid optionsEmployment type - Ongoing Full-Time roleSalary - $101,947 pa - $112,849 pa, plus employer's contribution to superannuation and annual leave...

  • Mobile Case Manager

    1 week ago

    Parramatta, New South Wales, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Senior Case Manager

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    Overview Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This is a career defining role, which...

  • Facilities Coordinator

    1 week ago

    Parramatta, New South Wales, Australia Parramatta Leagues Club Full time

    Are you looking for a new challenge? Are you looking to join the Hospitality Industry? Do you want to receive mentoring and ongoing development from Industry leaders?About usParramatta Leagues Club is one of Australia's most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering...

  • Administration Assistants

    1 week ago

    Parramatta, New South Wales, Australia The Recruitment Company Full time

    Contract: ASAP start date - 31 December 2024 Pay rate: $63/hr + super Work location: WFH Hybrid and Parramatta office (2/3days per week ) Must have: Clear police check, Australian Permanent Residency or citizenship and reside in NSW. Office based role not on site construction role. Daily Type of work· Respond to enquiries being received through the...

  • Team Manager

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable,...

  • Injury Management Specialist

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Injury Management Specialist

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable,...

  • Team Manager

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Team Manager

    1 week ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Team Leader, Complaints

    1 week ago

    Parramatta, New South Wales, Australia Link Group Full time

    OverviewKey Accountabilities and main responsibilitiesStrategic Focus Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership. Deliver and champion...

  • Case Co-ordinator

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 65421**Location - Parramatta** **Ongoing full-time opportunity** **Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)** **Your role** Case Co-ordinators are the first point of contact...

  • Facilities Project Co-ordinator

    4 weeks ago

    Parramatta, Australia Parramatta Leagues - Home of the Eels Full time

    **Are you looking for a new challenge? Are you looking to join the Hospitality Industry? Do you want to receive mentoring and ongoing development from Industry leaders?** **About us** Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes...

  • Facilities Project Co-ordinator

    3 weeks ago

    Parramatta, Australia Parramatta Leagues Club Full time

    **Are you looking for a new challenge? Are you looking to join the Hospitality Industry? Do you want to receive mentoring and ongoing development from Industry leaders?** * About us* Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and...

  • Mobile Case Manager

    3 weeks ago

    Parramatta, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Manager

    5 days ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Case Manager

    3 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Senior Case Manager

    2 months ago

    Parramatta, Australia Gallagher Full time

    Overview Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This is a career defining role, which...

  • Senior Case Manager

    3 weeks ago

    Parramatta, Australia Gallagher Full time

    Overview Senior Case Manager, Workers Compensation – work in Parramatta or Sydney CBD, NSW Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced Case Managers to join us on our exciting journey. This is a career defining role, which...

  • Senior Case Manager

    1 week ago

    City of Parramatta Council, Australia Arthur J. Gallagher & Co. (AJG) Full time

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Facilities Coordinator

    2 weeks ago

    Parramatta, Australia Parramatta Leagues Club Full time

    **Are you looking for a new challenge? Are you looking to join the Hospitality Industry? Do you want to receive mentoring and ongoing development from Industry leaders?** **About us** Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes...

  • Facilities Coordinator

    2 months ago

    Parramatta, Australia Parramatta Leagues - Home of the Eels Full time

    **Are you looking for a new challenge? Are you looking to join the Hospitality Industry? Do you want to receive mentoring and ongoing development from Industry leaders?** **About us** Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes...

  • Expressions of Interest

    2 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Student Support Officer/manager

    4 weeks ago

    Parramatta, Australia Australis institute of Technology & Education Full time

    Australis Institute of Technology and Education (AITE) is a CRICOS Registered Training Organisation (RTO) (CRICOS code: 03173K) established in year 2010. We make every effort to provide a quality education to those wishing to pursue careers in the fields of business and accounting fields. We offer quality certificate and diploma programs that integrate...

  • Student Support Officer

    2 months ago

    Parramatta, Australia Australis institute of Technology & Education Full time

    Australis Institute of Technology and Education (AITE) is a CRICOS Registered Training Organisation (RTO) (CRICOS code: 03173K) established in year 2010. We make every effort to provide a quality education to those wishing to pursue careers in the fields of business and accounting fields. We offer quality certificate and diploma programs that integrate...

  • Student Support Officer/manager

    2 weeks ago

    Parramatta, Australia Australis institute of Technology & Education Full time

    Australis Institute of Technology and Education (AITE) is a CRICOS Registered Training Organisation (RTO) (CRICOS code: 03173K) established in year 2010. We make every effort to provide a quality education to those wishing to pursue careers in the fields of business and accounting fields. We offer quality certificate and diploma programs that integrate...

  • Student Support Officer

    2 weeks ago

    Parramatta, Australia Australis institute of Technology & Education Full time

    Australis Institute of Technology and Education (AITE) is a CRICOS Registered Training Organisation (RTO) (CRICOS code: 03173K) established in year 2010. We make every effort to provide a quality education to those wishing to pursue careers in the fields of business and accounting fields. We offer quality certificate and diploma programs that integrate...

  • Return to Work Specialist

    3 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Administration Assistants

    3 weeks ago

    Parramatta, Australia The Recruitment Company Full time

    Contract: ASAP start date - 31 December 2024 Pay rate: $63/hr + super Work location:  WFH Hybrid and Parramatta office (2/3days per week ) Must have: Clear police check, Australian Permanent Residency or citizenship and reside in NSW. Office based role not on site construction role. Daily Type of work· Respond to enquiries being received through the...

  • Paralegal

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Communities and Justice- Location: Parramatta, NSW, AU, 2150- Req ID: 58075**Paralegal** **Location - Parramatta** **2 Positions, Full-time Ongoing & Temporary opportunities** **Grade 3/4 - $75,992 - $83,211 p.a. + Super** **Your role** Stronger Communities, under the banner of the Department of Communities and Justice (DCJ), provide services...

  • Principal Client Service Officer

    3 weeks ago

    Parramatta, Australia NSW Trustee and Guardian Full time

    About the role - One ongoing full-time opportunity - Talent pool created for future opportunities. - Location: Parramatta. Flexible and hybrid working options are available. - Clerk Grade: 7/8 - Base salary: $106,025 pa to $117,363 pa plus super and annual leave loading. This is a unique opportunity to join NSW Trustee and Guardian in a frontline role to...