Office Operations Lead

2 weeks ago

Sydney, New South Wales, Australia Lendi Full time
Company Description

In May 2021, Lendi and Aussie Home Loans joined forces to form Lendi Group, the largest retail mortgage broker in Australia. With a loan book exceeding $70 billion, over 1200 brokers, and 225 retail stores spread across the country.

At Lendi Group, we leverage technology to enhance customer outcomes and experiences. Our approach is unique, driven by passion and a desire to innovate.

Despite the recent challenges, we've achieved unprecedented growth and successfully adapted to the evolving landscape. Embracing a flexible work-from-home model, known as 'flex first,' has become ingrained in our culture.

Job Description

As the Office Operations Lead, your main responsibility will be to ensure the smooth and efficient day-to-day management of office facilities. Your role involves overseeing facility maintenance, managing the reception area, coordinating office services, and supporting administrative tasks to create a productive and organized work environment. Additionally, you will assist the Event and Experience team with overflow activities as needed.

  • Facility Management: Supervise the daily operations and maintenance of corporate office facilities nationwide, ensuring compliance with health and safety regulations, including acting as a Fire Warden and First Aid Officer.
  • Office Administration: Handle office supplies, manage guest service requirements across all corporate offices nationwide, and oversee the morning reception area in the Head Office.
  • Operational Support: Implement office policies, manage administrative duties, and assist with employee onboarding.
  • Event and Experience Team Support: Aid in event planning and execution, oversee overflow activities, and handle on-site logistics.
  • Support Initiatives: Contribute to broader Events and Experience initiatives as needed to enhance the overall workforce experience.
  • Budget Management: Monitor the office operations budget, track expenses, and identify cost-saving opportunities.
  • Vendor and Service Coordination: Liaise with vendors, negotiate contracts, and ensure high-quality service delivery.
  • Technology and Equipment Management: Supervise office equipment maintenance and coordinate technology needs with the IT department.
  • Customer Service: Address and resolve issues for employees and visitors while maintaining excellent customer service standards.
  • Continuous Improvement: Identify and implement enhancements in office operations and stay updated on industry best practices.
Qualifications
  • Demonstrated experience in office management or related administrative roles, with event planning background being advantageous.
  • Strong organizational, communication, and multitasking skills; proficient in the Microsoft Office Suite.
  • Detail-oriented, proactive problem-solver, team player, and possess strong customer service abilities.
  • Ability to work flexibly, handle multiple projects simultaneously in a fast-paced setting.
  • Basic knowledge of facilities maintenance, safety regulations, and budget management.
  • Discretion with confidential information, flexibility in event support, and adept vendor management skills.
Additional Information
  • We provide extended Paid Parental Leave, including up to 26 weeks for primary carers and 4 weeks for secondary carers.
  • One additional week of Loyalty Leave each year after completing 3 years of service.

We prioritize a people-centric approach and invest in initiatives to foster a healthy work environment. This includes offering an Employee Assistance Program and supporting social groups like the Women in Technology community.

Our culture is underpinned by 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are at the heart of our organization, helping us attract, engage, and nurture talent while delivering top-notch products.

2024 Circle Back Initiative Employer; committed to ensuring a positive candidate experience and responding to all applicants. We will contact you via email once we receive your application.

If you feel you don't meet all the listed requirements, worry not We are always keen on diverse skills, experiences, and qualities, so we encourage you to apply.

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