Operations Officer

2 weeks ago


Sydney, New South Wales, Australia Blake Oliver Consulting Full time
A global blue chip life insurance brand is seeking an Operations Officer to join their Sydney business.

This role is a 12-month contract where you will become part of their Operations Assurance team in a cross functional role.

This organisation values work life balance so the team works 3 days in the office and 2 from home.

The Operations Assurance team is responsible for managing the arrangements in place with third party administrators and brand partners.

As an Operations Officer you will work across a variety of functions to proactively support the relationship and performance of external service providers.

You will hold a supporting role in the identification, reporting and monitoring of any trends, risks, issues, and opportunities, across internal and external stakeholders.

Your duties will include

  • Compile and review monthly reports.
  • Quality assurance call monitoring.
  • Development and maintenance of process and procedure documentation.
  • Provide administration support for the inhouse insurance portfolio.
  • Manage enquires from internal and external stakeholders.
  • Support the delivery of strategic initiatives.
  • Work closely with internal management to identify and drive new solutions for operational excellence.
Required Skills & Experience

  • Several years' experience in life insurance administration.
  • Experience in quality assurance or similar.
  • Strong problem solving and critical thinking skills.
  • Effective communication, negotiation and influencing skills.
  • Proven ability to build and maintain strong internal and external stakeholder relationships.
  • Tertiary qualification would be desirable.
  • Ability to interpret data and identify trends/potential issues and develop targets action plans.

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