Current jobs related to Student Engagement Officer - Brisbane, Queensland - TAFE Queensland
-
Student Engagement Officer
1 week ago
Brisbane, Queensland, Australia CQ University Full time{"title": "Student Engagement Officer", "content": "About this OpportunityCQUniversity is seeking a highly skilled and experienced customer service professional to join our Student Engagement Team in Brisbane.As a Student Engagement Officer, you will provide exceptional support and advice to clients, face-to-face, over the phone, and via email. You will be...
-
Student Engagement Officer
1 week ago
Brisbane, Queensland, Australia CQUniversity Australia Full timeAbout the RoleCQUniversity Australia is seeking an experienced customer service professional to join our Student Engagement Team. As a Frontline Support Officer, you will be the first point of contact for students, providing support and advice on a range of issues.Key ResponsibilitiesProvide exceptional customer service to students, face-to-face, over the...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia CQUniversity Australia Full timeJob SummaryCQUniversity Australia is seeking an experienced customer service professional to join our Student Engagement Team as a Student Engagement Officer - Customer Service. This role will provide support and advice to clients, face-to-face and via email, and will be responsible for resolving day-to-day queries and triaging enquiries to others.Key...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia CQUniversity Full timeAbout the RoleCQUniversity is seeking an experienced customer service professional to join our Student Engagement Team in Brisbane. As a Frontline Support Specialist, you will provide exceptional support and advice to clients, face-to-face and via email, resolving day-to-day queries and triaging enquiries to others.Key ResponsibilitiesProvide high-quality...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia Central Queensland University Full timeAbout this OpportunityWe are seeking an experienced customer service professional to join our Student Success Division at Central Queensland University's Brisbane campus.Key Responsibilities:Provide exceptional customer service to students, face-to-face, via phone, and via email.Assist and triage enquiries, resolving day-to-day queries and escalating complex...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia CQ University Full timeAbout this OpportunityCQUniversity is seeking a skilled customer service professional to join our Student Engagement Team in Brisbane.Key Responsibilities:Provide exceptional customer service to students, face-to-face, via phone, and via email.Assist and triage enquiries, resolving day-to-day queries and escalating complex issues to other team...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia CQUniversity Australia Full timeAbout the RoleWe are seeking an experienced customer service professional to join our Student Engagement Team at CQUniversity Australia. As a key member of our frontline operations, you will provide exceptional support and advice to clients, ensuring a positive and inclusive experience for our students.Key ResponsibilitiesProvide day-to-day support and...
-
Student Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia Central Queensland University Full timeAbout this OpportunityWe are seeking an experienced customer service professional to join our Student Engagement Team at Central Queensland University. As a key member of our team, you will provide exceptional support and advice to clients, face-to-face and via email, ensuring a positive experience for our students.This is an exciting opportunity to work in...
-
Student Administration Officer
2 weeks ago
Brisbane, Queensland, Australia Ecaglobal Full timeAbout EcaglobalEcaglobal is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne, and Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, Ecaglobal delivers high-quality education encompassing...
-
Student Administration Officer
2 weeks ago
Brisbane, Queensland, Australia Ecaglobal Full timeJob DescriptionEcaglobal is seeking a highly motivated and organized Student Administration Officer to join our team. As a key member of our student services team, you will play a vital role in supporting the delivery of high-quality student administration services.Key Responsibilities:Support the fee collection process and provide additional support across...
-
Student Support Officer
2 days ago
Brisbane, Queensland, Australia Queensland University Of Technology Full timeAbout the RoleWe are seeking a highly skilled and motivated Student Support Officer to join our team in the Office of the Deputy Dean, Faculty of Business and Law, Academic Division.Key ResponsibilitiesProvide high-level consultation with QUT students, academic staff, and other key stakeholders across the University and externally.Work in a busy open...
-
Student Support Officer
1 week ago
Brisbane, Queensland, Australia Queensland University Of Technology Full timeAbout the RoleWe are seeking a highly skilled and motivated Student Support Officer to join our team in the Office of the Deputy Dean, Faculty of Business and Law, Academic Division.This is a front-line position that involves high-level consultation with QUT students, academic staff, and other key stakeholders across the University and externally.Key...
-
School Support Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland Police Service Full timeJob DescriptionRole OverviewThe School Support Officer will play a critical role in supporting the Queensland Police Service's efforts to engage with the community and provide support to children, youth, and families. This position will work closely with the Department of Education, other areas of the Queensland Police Service, and relevant stakeholders to...
-
Student Support Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland University Of Technology Full timeAbout the RoleWe are seeking a highly skilled and experienced Student Support Officer to join our Academic Division at Queensland University of Technology (QUT). As a key member of our team, you will play a critical role in providing exceptional support to our students, academic staff, and other stakeholders.Key ResponsibilitiesProvide high-level...
-
Student Support Specialist
2 days ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeAbout the OpportunityThe Student Support Consultant will play a vital role in providing exceptional support to Flight Centre Travel Academy students. This position is responsible for ensuring the efficient and effective day-to-day student support function, contributing to the high-quality service provided by FCTA.Key ResponsibilitiesProvide student support...
-
Student Support Specialist
2 days ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeAbout the OpportunityThe Student Support Consultant will play a vital role in providing exceptional support to Flight Centre Travel Academy students. This position is responsible for ensuring the efficient and effective day-to-day student support function, contributing to the high-quality service provided by FCTA.Key ResponsibilitiesProvide student support...
-
Service Experience Officer
2 weeks ago
Brisbane, Queensland, Australia Queensland University Of Technology Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Experience Officer to join our Student Administration team at Queensland University of Technology (QUT). As a key member of our team, you will play a vital role in delivering exceptional customer service and support to students, staff, and stakeholders.Key ResponsibilitiesProvide...
-
Strategic Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia The State Of Queensland Full timeJob Title: Principal Engagement OfficerJob Summary:We are seeking a highly skilled and experienced Principal Engagement Officer to join our team at The State of Queensland. As a key member of our organization, you will play a critical role in developing and implementing effective stakeholder engagement strategies to support the goals of the National Red...
-
Strategic Engagement Officer
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeAbout the RoleWe are seeking a highly skilled Strategic Engagement Officer to join our team at The State of Queensland. As a key member of our organization, you will play a critical role in developing and implementing effective engagement strategies to support the goals of our National Red Imported Fire Ant Eradication Program.Key ResponsibilitiesStrategic...
-
Strategic Engagement Officer
2 weeks ago
Brisbane, Queensland, Australia The State of Queensland Full timeAbout the RoleWe are seeking a highly skilled Strategic Engagement Officer to join our team at The State of Queensland. As a key member of our organization, you will play a critical role in developing and implementing effective engagement strategies to support the goals of our National Red Imported Fire Ant Eradication Program.Key ResponsibilitiesDevelop and...
Student Engagement Officer
3 months ago
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.
For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.
We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards.
Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your OpportunityThe purpose of this position is to provide leadership, direction and coordination in the assessment and case management for Adult Migrant English Program (AMEP) clients to ensure a consistent and professional approach in the delivery of services and support that is responsive to the needs of clients.
This position sits in the Migrant Education AMEP & SEE section of the Faculty of English Language & Migrant Education unit and reports to the Operations Manager.
This is a casual opportunity until July 2023 unless otherwise determined.This position is based primarily at South Bank campus however you may be required to perform work at other TAFE Queensland Brisbane region campuses.
Key Responsibilities- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Live a safety culture, lead by example and support the Health Safety and Environment Management System to create a TAFE Queensland Brisbanewide safety culture.
- Facilitate and conduct the Initial Assessment of clients using prescribed methodologies and identify the client's educational background and likely pace of learning.
- Provide advice and information to clients on program entitlements, their rights and responsibilities, tuition options and support services such as child care placement.
- Manage educational placement that is responsive to the needs of eligible clients including TAFE classes, distance learning, selfpaced modules or home tutoring.
- Build, manage and maintain positive, professional relationships with all contract partners and stakeholders to provide advice and input into the development and continuous improvement of support and services.
- Liaise with TAFE Queensland, TAFE English Language and Literacy Services (TELLS) Senior Education Consultants, TELLS AMEP Contract Services Officer and Community Liaison Officers to assess client and program needs and ensure compliance with contract requirements.
- Provide pathway guidance services for clients including addressing the changing needs of clients, referral to specialised services, skills recognition, monitoring course attendance, progress and conducting exit interviews.
- Undertake promotional activities across internal and external networks and agencies including culturally and linguistically diverse communities to raise the awareness of the AMEP.
- Facilitate and support the work placement of AMEP clients including workplace visits, simulated workplace environments and short work experience placements.
- Contribute to the achievement of TAFE Queensland Brisbane's quality policies by encouraging an environment where high quality of work is achieved and is supported by the adherence/development of quality system documentation.
- Perform other duties as requested.
The ideal applicant will be someone who has the following key capabilities:
- Demonstrated knowledge of adult education and training service delivery and strategies including English as a Second Language (ESL) services for a diverse range of clients.
- Demonstrated knowledge of Australian Core Skills Framework (ACSF).
- Well developed organisational skills including the ability to utilise analytical, conceptual and innovative problem solving skills to support client needs.
- Works collaboratively with a broad range of internal and external clients and stakeholders including people from diverse cultural and linguistic backgrounds.
- Highly developed interpersonal, liaison and communication skills to communicate with stakeholders, manage relationships and engage with community groups.
- An Australian undergraduate degree or equivalent; and
- A post graduate TESOL Qualification in adult education or equivalent; and
- Possess either:
- A TAE40116 Certificate IV in Training and Assessment, OR
- An approved Diploma or higher level qualification in adult education, OR
- A TAE40110 Certificate IV in Training a
