Wellbeing & Transitions Manager - Victoria Grange

2 weeks ago

Melbourne, Victoria, Australia Australian Unity Full time

Located in Vermont South, Victoria Grange Aged Care is situated amongst beautiful gardens and complemented by magnificent Victorian-style architecture, this residence is well suited to those looking for friendship and community, as well as real person-centered care.


The precinct brings to life
our Better Together social model of ageing well, which offers a continuum of care and support services in a range of accommodation options in one location.


Your New Role:


In your new role as our Wellbeing and Transitions Manager, you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey with Australian Unity.


Responsibilities will include:

  • Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
  • Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
  • Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a highlevel customer experience
  • Developing strong relationships with the colocated Retirement Community and wider teams
  • Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels

About you:


Above all, you will be an accomplished Sales and Relationships Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of
Bold, Warm and Honest.


Does this sound like you?

  • Demonstrated experience in Aged Care, Nursing, Social Work or Allied Health would be highly regarded
  • Proven sales experience with the ability to develop effective relationships and convert referrals/consultations into customer growth
  • Knowledge of Aged Care admissions and/or funding including the ACFI (Aged Care Funding Instrument) would be highly regarded
  • Proven ability to think outside the box when identifying and engaging alternative referral channels
  • A current driver's license required for travel to community service providers and events
  • Fully vaccinated for Covid 19

Your Benefits:

We value our Residential Communities teams and the wonderful work they do.

You will enjoy an enviable range of benefits, including the following:

  • Competitive Remuneration Package
  • Attractive Performance based incentive
  • Enjoy additional yearly paid
    Well-Being and Community leave days
-
14 week paid parental leave, with equal benefit for both parents
PLUS our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
-
Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most

  • Attractive
    employee discounts on Australian Unity Banking products, Private Health and General Insurance.
  • Salary sacrifice option novated vehicle leasing arrangement


You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering
Real Wellbeing.


You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no limits.

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Pricing ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    4 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Delivery ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Associate Business Develpment Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityAs an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales and...

  • Nsc Team Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Complaints Team Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Adviser Education Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • North Service Centre Inspecie Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Technical Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Technical Product OwnerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Complaints Team Quality Coach-North Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • North Service Centre Client Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Client Consultant (Sydney + Hybrid)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Product Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Competitive base plus 12% super High Performing teamThe OpportunityThe product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams for...

  • North Administration Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityHow you will make an impact Gain an indepth understanding of the product and its administration Conduct online training & coaching with internal stakeholders & practice staff Handle complex queries and process exceptions Assist with testing website and administration systems when and if required Assist with documenting procedures when and if...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • Nsc Client Team Quality Coach

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North PlatformHow you will make an impact:Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants Understand NPS promotors and...