North Service Centre Client Consultant

1 week ago

Melbourne, Victoria, Australia AMP Full time
North Service Centre Client Consultant (Sydney + Hybrid)

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions.

Every day, we help people see and make more of their financial potential, so that they can create their tomorrow.

And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

The opportunity


The next induction role starts on Monday, 8 April 2024 based in our Melbourne & Sydney offices (Hybrid working arrangements available).

Your initial induction period will run for 6 weeks Monday-Friday 9am-5pm.


After this you will work full time hours (37.5 hours per week) on a rotating roster across the NSC operating hours of 8:30am-7pm (Sydney time) Monday-Friday.


After your six-month probation period, may discuss flexible working options including part-time hours, condensed hours, job share or early/late shifts with your leader.

Applications will close on Sunday, 3 March 2024 or earlier if the roles are filled before this.

How you will make an impact:
Working in an evolving and a continually growing business, this role offers a fast-paced environment.

Some of the key areas the role requires include:

  • Having a strong service focus to provide high quality endto end support to clients and advisers
  • Demonstrating problem solving skills whilst handling complex issues
  • Ability to adapt quickly and prioritise tasks
  • Identifying opportunities for continuous improvement
  • Working to KPI's and service standards for the overall success of the team
  • Being committed to your ongoing personal development

What you will bring to the role:

  • A passion for making a difference to our all your stakeholders especially your clients
  • Previous experience in a customer service role or financial services
  • An understanding of financial planning concepts and superannuation will be highly regarded
  • Excellent communication skills and the ability to explain complex matters to your audience are essential
  • Ability to build strong relationships with internal and external stakeholders
  • A results driven and proactive approach to meet KPIs and deadlines
  • Confident to work independently or with a team
  • Strong time management skill to effectively manage admin cases and escalations accordingly

You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.


We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.


Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come

  • Environmental Services Assistant

    1 week ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Supportive Management Casual roles with regular hours Previous experience in a Hospital or Hotel environmentAre you an enthusiastic team player seeking a career in healthcare? The North Eastern Rehabilitation Centre is looking to employ Environmental Services Assistants to join our supportive team. You will take pride in your work, have a friendly and...

  • Quality Coach-north Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne Initial 3 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of...

  • North Service Centre Client Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • North Service Centre Client Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • North Service Centre Inspecie Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Food Services Assistant

    1 week ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Supportive Management Food Processing Certificate Level Casual roles with regular hoursAre you a friendly and enthusiastic individual seeking a rewarding career?The North Eastern Rehabilitation centre is looking to employ a Food Services Assistant to join their busy department on a casual basis. You will work collaboratively in a dynamic team environment...

  • North Service Centre Reporting Analyst

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Client Service Representative

    1 week ago

    Melbourne, Victoria, Australia Melbourne Veterinary Specialist Centre Full time

    Job Description:Part Time Client Services Representative Wanted Based at Glen Waverley, and Essendon Fields on occasion Part time role hours per week) Minimum 2 years Reception/Client Services experience essential Experience within the veterinary or health industry highly regardedThe Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist...

  • Complaints Team Quality Coach-north Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Dietitian

    1 week ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Part-Time Role (15 hours/week):- Supportive team environmentAn exciting opportunity exists for an enthusiastic and experienced Grade 2 Dietitian, to join our established multidisciplinary team at North Eastern Rehabilitation Centre (Ivanhoe), on a part-time basis. The successful applicant will have the opportunity to work with a diverse clinical caseload...

  • Director – Client Side – Data Centre

    1 week ago

    Melbourne, Victoria, Australia Amida Group Full time

    Renowned professional national project management advisory and consultancy Large prestigious project portfolio of highly automated technical facilities & distribution centres circa $500m+Excellent career development, progression, and culture in this dynamic firm Exciting opportunity with a dynamic & growing business working on first class industrial...

  • North Service Centre Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Executive Assistant to The CEO

    1 week ago

    Melbourne, Victoria, Australia North Projects Full time

    About NorthNorth Projects is a specialist advisor and consultancy to property, construction, and development projects nationally. We deliver successful project outcomes by managing cost, scope, risk, design, feasibility, and programme. We ensure that our advice is always balanced and provides a whole project perspective.Our clients include State governments,...

  • Talent & Capability Advisor

    1 week ago

    Melbourne, Victoria, Australia North Projects Full time

    About North ProjectsNorth Projects is a specialist advisor and consultancy to infrastructure projects nationally. Our clients include State governments, company boards, financiers, developers, builders, governments, PPP Sponsors and tertiary education providers.Establishing itself as a quantity surveying firm, we have expanded into project management,...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Accounts Officer

    1 week ago

    Melbourne, Victoria, Australia North Projects Full time

    About UsNorth Projects is a specialist advisor and consultancy to property, construction, and development projects nationally.Our clients include State governments, local councils, company boards, financiers, developers, builders, governments, PPP Sponsors and tertiary education providers.The opportunityWe are looking for an Accounts officer, that will be...

  • Administration Officer

    1 week ago

    Melbourne, Victoria, Australia North Eastern Rehab Centre Full time

    Professional Development Opportunity:- Supportive working environment:- Excellent interpersonal and communication skillsAre you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?Our Patient Services Team are looking for enthusiastic and motivated individuals to...

  • Procurement Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre (NSC) is an integral part of servicing AMP's North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP's advisers and clientsYou will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have...